How To Fix GR557 - The passwords do not correspond

SAP Error Message - Details

• Message type: E = Error

• Message class: GR - Report Writer

• Message number: 557

• Message text: The passwords do not correspond

What causes this issue?

The two entries you made for the password do not correspond.

System Response

The two entry fields for the password have been reset.

How to fix this error?

By entering a password, you can protect your stored data so that
unauthorized persons cannot access it.
To avoid input errors when entering the password, both entries must
correspond. Enter the password again in both entry fields.
If you leave both password fields blank, your stored data will remain
unprotected.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GR557 - The passwords do not correspond ?

  The SAP error message GR557, which states "The passwords do not correspond," typically occurs during the process of user authentication, particularly when a user is trying to log in or change their password. This error indicates that the password entered does not match the expected password for the user account.
  Causes:
  
  Incorrect Password Entry: The most common cause is that the user has entered the wrong password. This could be due to typographical errors, case sensitivity, or using an outdated password.
  Password Change Issues: If a user has recently changed their password but is still trying to use the old one, this error will occur.
  User Lockout: If the user account is locked due to multiple failed login attempts, this can also lead to confusion regarding password validity.
  System Configuration Issues: In some cases, there may be issues with the SAP system configuration or user profile settings that could lead to authentication problems.
  
  Solutions:
  
  Verify Password: Ensure that the password being entered is correct. Check for any typographical errors, and remember that passwords are case-sensitive.
  Reset Password: If the user has forgotten their password, they should follow the appropriate procedure to reset it. This may involve using a password reset function or contacting an administrator.
  Check User Status: Verify that the user account is not locked or disabled. An administrator can check the user status in the SAP system.
  Clear Cache: Sometimes, clearing the browser cache or SAP GUI cache can resolve unexpected issues.
  Review System Logs: If the problem persists, check the system logs for any additional error messages or clues that could indicate a deeper issue.
  
  Related Information:
  
  User Management: Administrators can manage user accounts and passwords through transaction codes like SU01 (User Maintenance) and SU10 (Mass User Maintenance).
  Password Policies: Be aware of the password policies in place, as they may require certain complexity or length for passwords.
  SAP Notes: Check SAP Notes for any known issues or patches related to authentication problems.
  Documentation: Refer to SAP Help documentation for detailed information on user authentication and password management.
  
  If the issue continues after trying the above solutions, it may be necessary to involve your SAP Basis team or support for further investigation.