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Message type: E = Error
Message class: FM - Dunning Notices
Message number: 829
Message text: > Credit memo & has new dunning level &. Invoice reference &.
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FM829
- > Credit memo & has new dunning level &. Invoice reference &. ?The SAP error message FM829 typically occurs in the context of financial transactions, particularly when dealing with credit memos and dunning levels. This error indicates that a credit memo is being processed, but it has a new dunning level associated with it, which may not align with the expected processing rules or configurations in the system.
Cause:
- Dunning Level Conflict: The credit memo is linked to an invoice that has a different dunning level than what is expected. This can happen if the invoice was previously dunned and the credit memo is being created or processed in a way that conflicts with the dunning status.
- Configuration Issues: There may be configuration settings in the dunning procedure that do not allow for credit memos to be processed in certain ways when there are outstanding invoices.
- Data Inconsistencies: There could be inconsistencies in the data related to the invoice and credit memo, such as incorrect references or missing information.
Solution:
- Review Dunning Levels: Check the dunning levels associated with both the invoice and the credit memo. Ensure that they are aligned and that the credit memo is being processed correctly in relation to the invoice.
- Adjust Configuration: If necessary, review the dunning procedure configuration in the SAP system. Ensure that the settings allow for credit memos to be processed without conflicts.
- Correct Data Entries: Verify that all relevant data entries are correct. This includes checking the references between the credit memo and the invoice to ensure they are properly linked.
- Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling dunning levels and credit memos.
- Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance. They may be able to provide insights based on the specific configuration and setup of your SAP environment.
Related Information:
By following these steps, you should be able to identify the cause of the FM829 error and implement a solution to resolve it.
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