How To Fix FM828 - > Credit memo & has new dunning level &. Without invoice reference.

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 828

• Message text: > Credit memo & has new dunning level &. Without invoice reference.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FM828 - > Credit memo & has new dunning level &. Without invoice reference. ?

  The SAP error message FM828 typically indicates an issue related to the processing of a credit memo that does not have a corresponding invoice reference. This can occur in the context of financial accounting and dunning processes within SAP.
  Cause:
  
  Missing Invoice Reference: The credit memo is being processed without a valid invoice reference. In SAP, credit memos are usually linked to invoices to ensure that the accounting entries are correctly matched.
  Dunning Level Issue: The error message suggests that the credit memo has a new dunning level, which may not be applicable if there is no invoice to reference. Dunning levels are used to track overdue payments and their associated actions.
  Configuration Issues: There may be configuration settings in the dunning procedure or in the credit memo processing that are not aligned with the expected behavior.
  
  Solution:
  
  Check Invoice Reference: Ensure that the credit memo is correctly linked to an existing invoice. If the credit memo is meant to offset an invoice, it should reference that invoice.
  Review Dunning Configuration: Check the dunning configuration settings in SAP to ensure that they are set up correctly for handling credit memos. This includes reviewing the dunning procedure and the associated settings.
  Manual Adjustment: If the credit memo is valid but does not have an invoice reference, you may need to manually adjust the accounting entries or create a new invoice to link it to the credit memo.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific guidance on handling this error message in your system context.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FB75 (Credit Memo) or FBL1N (Vendor Line Item Display) to investigate the credit memo and its associated transactions.
  Dunning Procedures: Familiarize yourself with the dunning procedures in your SAP system, as they dictate how overdue payments are managed and how credit memos are treated in relation to invoices.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP Financials for further assistance.