How To Fix FKKCOLLHIST016 - Receivable partially paid directly by customer

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 016

• Message text: Receivable partially paid directly by customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST016 - Receivable partially paid directly by customer ?

  The SAP error message FKKCOLLHIST016 indicates that a receivable has been partially paid directly by the customer, which means that the system has detected a discrepancy between the expected payment and the actual payment received. This situation typically arises in the context of accounts receivable and collections management within SAP.
  Cause:
  
  Partial Payment: The customer has made a payment that does not cover the full amount of the invoice or receivable.
  Direct Payment: The payment was made directly to the company, bypassing the usual collection process or payment application.
  Incorrect Payment Application: The payment may not have been applied correctly to the corresponding invoice, leading to a mismatch in the expected and actual amounts.
  Payment Terms: The payment terms may not have been set up correctly, leading to confusion about the expected payment amounts.
  
  Solution:
  
  Review Payment Details: Check the payment details in the system to confirm the amount received and the invoice it was intended to settle.
  Adjust Payment Application: If the payment was applied incorrectly, you may need to adjust the payment application to ensure it is correctly linked to the appropriate receivable.
  Update Receivable Status: If the payment is indeed a partial payment, update the status of the receivable to reflect the remaining balance due.
  Communicate with Customer: If necessary, reach out to the customer to clarify the payment and ensure that they are aware of the outstanding balance.
  Check Configuration: Review the configuration settings in SAP related to payment processing and accounts receivable to ensure they are set up correctly.
  Use Transaction Codes: Utilize relevant transaction codes (e.g., F-28 for incoming payments) to process the payment correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to accounts receivable, such as FBL5N (Customer Line Item Display) and F-32 (Clear Customer).
  Documentation: Refer to SAP documentation or help files for detailed guidance on handling partial payments and receivables.
  User Exits and BAdIs: If custom logic is required, consider using user exits or Business Add-Ins (BAdIs) to handle specific business scenarios related to payment processing.
  Training: Ensure that staff involved in accounts receivable and collections management are trained on how to handle partial payments and the associated processes in SAP.
  
  By following these steps, you should be able to resolve the error message and ensure that the receivable is accurately reflected in the system.