How To Fix FKKCOLLHIST014 - Receivable recalled from collection agency &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 014

• Message text: Receivable recalled from collection agency &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST014 - Receivable recalled from collection agency &1 ?

  The SAP error message FKKCOLLHIST014 indicates that a receivable has been recalled from a collection agency. This typically occurs in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and collections.
  Cause:
  The error message is triggered when an attempt is made to process a receivable that has been marked as recalled from a collection agency. This could happen due to various reasons, such as:
  
  Reversal of Collection Process: The organization may have decided to bring the receivable back in-house after it was previously sent to a collection agency.
  Data Entry Error: There may have been an incorrect entry or processing step that led to the receivable being flagged incorrectly.
  System Configuration: The system may not be configured correctly to handle the transition of receivables between in-house collections and external agencies.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Status of the Receivable: Verify the status of the receivable in the system. Ensure that it is indeed marked as recalled from the collection agency.
  
  
  Review Collection Agency Records: Look into the records related to the collection agency to confirm that the receivable has been properly recalled and that there are no outstanding issues.
  
  
  Adjust the Receivable Status: If the receivable was recalled in error, you may need to adjust its status back to allow for further processing. This may involve reversing the recall or updating the status in the system.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling receivables and collections. This may provide specific instructions on how to manage recalled receivables.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA, such as:
  
  FPL9: Display Collection History
  FPL1: Create Collection Request
  FPL2: Change Collection Request
  
  
  
  Configuration Settings: Review the configuration settings related to collections and receivables in your SAP system. This may include settings for collection agencies, payment terms, and account statuses.
  
  
  User Roles and Authorizations: Ensure that the user attempting to process the receivable has the necessary authorizations to perform actions related to collections and receivables.
  
  
  By following these steps, you should be able to address the error message and continue processing the receivable as needed.