How To Fix FKKCOLLHIST015 - Receivable paid directly by customer

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 015

• Message text: Receivable paid directly by customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST015 - Receivable paid directly by customer ?

  The SAP error message FKKCOLLHIST015 indicates that a receivable has been paid directly by the customer, which means that the payment was not processed through the standard collection process in SAP. This can occur in various scenarios, such as when a customer pays an invoice directly to a bank account or when a payment is made outside of the SAP system.
  Cause:
  
  Direct Payment: The customer made a payment directly to a bank account instead of through the SAP system.
  Incorrect Payment Processing: The payment might have been recorded incorrectly or not at all in the SAP system.
  Missing Payment Document: There may be no corresponding payment document in the system for the receivable.
  Configuration Issues: There could be configuration issues in the SAP system related to the payment processing or accounts receivable.
  
  Solution:
  
  Verify Payment: Check if the payment was indeed made by the customer and confirm the amount and date.
  Record Payment: If the payment was not recorded in SAP, you need to create a payment document manually to reflect the payment against the receivable.
  
  Use transaction code F-28 (Post Incoming Payments) to post the payment.
  
  
  Adjust Receivable: If the payment was recorded but not linked to the correct receivable, you may need to adjust the receivable or the payment document.
  Check Configuration: Review the configuration settings in the SAP system related to accounts receivable and payment processing to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific guidance related to your system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  F-28: Post Incoming Payments
  FBL5N: Customer Line Item Display
  FB03: Display Document
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches.
  User Roles: Ensure that the user has the necessary permissions to post payments and adjust receivables in the system.
  Training: Consider training for users involved in accounts receivable processes to minimize errors in payment processing.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.