How To Fix FKKCOLLHIST012 - Receivable partially paid and part not collectible

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 012

• Message text: Receivable partially paid and part not collectible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST012 - Receivable partially paid and part not collectible ?

  The SAP error message FKKCOLLHIST012 indicates that a receivable has been partially paid, but there is a portion of the receivable that is deemed not collectible. This situation typically arises in the context of accounts receivable management, particularly in the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  
  Partial Payment: The customer has made a payment that covers only a portion of the total receivable amount.
  Uncollectible Amount: The remaining amount is considered uncollectible due to various reasons, such as customer insolvency, disputes, or other financial issues.
  Configuration Issues: There may be settings in the system that dictate how partial payments and uncollectible amounts are handled, which could lead to this error if not configured correctly.
  
  Solution:
  
  Review Payment Details: Check the payment history for the customer to confirm the amount paid and the outstanding balance. Ensure that the payment has been correctly applied to the receivable.
  Adjust the Receivable: If the remaining amount is genuinely uncollectible, you may need to write off the uncollectible portion. This can typically be done through a specific transaction in SAP that allows you to adjust the receivable.
  Update Customer Status: If the customer is facing financial difficulties, consider updating their status in the system to reflect their current situation, which may help in managing future transactions.
  Consult Configuration: If the issue persists, consult with your SAP FI-CA configuration team to ensure that the settings for handling partial payments and uncollectible amounts are correctly configured.
  Documentation: Ensure that all actions taken are well-documented for future reference and compliance purposes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to accounts receivable management, such as FBL5N (Customer Line Item Display) and F-28 (Post Incoming Payments).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Training: Ensure that users involved in accounts receivable management are trained on how to handle partial payments and uncollectible amounts effectively.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.