How To Fix FKKCOLLHIST018 - External Collection Case &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLLHIST - External Collection Agency

• Message number: 018

• Message text: External Collection Case &1: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLLHIST018 - External Collection Case &1: &2 ?

  The SAP error message FKKCOLLHIST018 typically relates to issues with external collection cases in the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) module. The message indicates that there is a problem with the external collection case specified by the parameters &1 (the case number) and &2 (the specific error or issue).
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Invalid Case Number: The external collection case number provided may not exist or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the data related to the external collection case, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the external collection case.
  Integration Issues: Problems with the integration between SAP and external collection agencies or systems may lead to this error.
  Configuration Issues: Incorrect configuration settings in the FI-CA module or related components may also trigger this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Case Number: Check if the external collection case number (&1) is valid and exists in the system. You can do this by searching for the case in the relevant transaction or report.
  
  
  Check Data Consistency: Review the data associated with the external collection case for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  
  
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access and manage external collection cases. You may need to consult with your SAP security team.
  
  
  Integration Check: If the case is linked to an external collection agency, verify that the integration settings are correct and that there are no connectivity issues.
  
  
  Configuration Review: Check the configuration settings in the FI-CA module to ensure that they are set up correctly for handling external collection cases.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the FKKCOLLHIST018 error for any specific guidance or patches that may be available.
  
  
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to help diagnose the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in FI-CA, such as FPL9 (Display Collection Case) or FKKCOLL (Collection Management).
  SAP Notes: Search for SAP Notes related to FKKCOLLHIST018 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the FKKCOLLHIST018 error in your SAP system.