How To Fix FKKCOLL136 - Collection agency &1 is reporting information for items from agency &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 136

• Message text: Collection agency &1 is reporting information for items from agency &2

What causes this issue?

Collection unit &V3& was submitted to collection agency &V2&. However
now collection agency &V1& is reporting information about this
collection unit.

System Response

Processing is terminated.

How to fix this error?

Discuss this with your collection agency. If necessary change the
payload and trigger processing again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL136 - Collection agency &1 is reporting information for items from agency &2 ?

  The SAP error message FKKCOLL136 indicates that there is a conflict or issue related to the reporting of items by a collection agency. Specifically, it suggests that the collection agency specified in the message is reporting information for items that are already being reported by another collection agency. This can occur in scenarios where multiple collection agencies are involved in managing the same set of receivables or accounts.
  Cause:
  
  Multiple Collection Agencies: The primary cause of this error is that the same items (receivables) are being reported by more than one collection agency. This can happen if the configuration allows multiple agencies to handle the same accounts or if there is a misconfiguration in the assignment of collection agencies to items.
  Incorrect Configuration: There may be an issue with the configuration settings in the SAP system regarding how collection agencies are assigned to items or how they report information.
  Data Integrity Issues: There could be data integrity issues where the same items are incorrectly linked to multiple collection agencies.
  
  Solution:
  
  Review Collection Agency Assignments: Check the assignments of collection agencies to the items in question. Ensure that each item is only assigned to one collection agency at a time.
  Adjust Configuration: If necessary, adjust the configuration settings in the SAP system to prevent multiple agencies from being assigned to the same items. This may involve reviewing the settings in the contract accounts receivable and payable (FI-CA) module.
  Data Cleanup: If there are data integrity issues, perform a cleanup of the data to ensure that items are correctly assigned to the appropriate collection agency.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing collection agencies and resolving conflicts.
  Contact SAP Support: If the issue persists after checking the assignments and configuration, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with collection agency management, such as FP03 (Display Document) or FQZ1 (Collection Agency).
  FI-CA Module: Understanding the functionalities of the Financial Accounting - Contract Accounts Receivable and Payable (FI-CA) module can provide insights into how collection agencies are managed within SAP.
  Documentation: Review SAP Notes and Knowledge Base Articles related to collection agency management for any known issues or updates that may address this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.