How To Fix FKKCOLL138 - Debt recovery score with length over 4 characters is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 138

• Message text: Debt recovery score with length over 4 characters is not supported

What causes this issue?

The debt recovery score in Contract Accounts Receivable and Payable is
supported up to a maximum length of 4 characters. The debt recovery
score sent in the service has a value of &V1& and is therefore longer
than 4 characters.

System Response

Processing of the inbound service is canceled.

How to fix this error?

Send values for the debt recovery score with a maximum of 4 characters.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL138 - Debt recovery score with length over 4 characters is not supported ?

  The SAP error message FKKCOLL138 indicates that there is an issue with the debt recovery score being used in the system. Specifically, the error states that the debt recovery score has a length that exceeds the maximum allowed of 4 characters. This can occur in the context of financial transactions, particularly in the area of contract accounts receivable and payable (FI-CA).
  Cause:
  The primary cause of this error is that the debt recovery score being inputted or processed in the system is longer than the allowed length of 4 characters. This score is typically used to assess the likelihood of recovering debts and is often represented as a numeric or alphanumeric code.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check Input Data: Review the data being entered or processed to ensure that the debt recovery score does not exceed 4 characters. If you are importing data from an external source, verify that the source data adheres to this limitation.
  
  
  Modify the Score: If the score is being generated or calculated within the system, you may need to adjust the logic to ensure that the resulting score is always 4 characters or fewer.
  
  
  Configuration Settings: If applicable, check the configuration settings in the SAP system related to debt recovery scoring. Ensure that any customizations or enhancements do not inadvertently allow for longer scores.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the debt recovery score and its limitations.
  
  
  Testing: After making the necessary adjustments, conduct tests to ensure that the error no longer occurs and that the system processes the debt recovery score correctly.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA that may be involved in debt recovery processes, such as FKKMA (Contract Account Management) or FKKCOLL (Collection Management).
  User Exits or BAdIs: If you have custom logic implemented, review any user exits or Business Add-Ins (BAdIs) that may be affecting the debt recovery score processing.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.