How To Fix FITP392 - Price query in third-party system not possible

FITP392 - Overview

• Message type: E = Error

• Message class: FITP -

• Message number: 392

• Message text: Price query in third-party system not possible

What causes this issue?

An error occurred in the third-party system during the price query for
this hotel.

System Response

Error code of third-party system: &V1&&V2&&V3&&V4&

How to fix this error?

Repeat the query again later. If you get the error for this hotel again,
contact your travel manager or HRS.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

FITP392 - Details

• The SAP error message FITP392, which states "Price query in third-party system not possible," typically occurs in the context of a third-party procurement scenario. This error indicates that the system is unable to retrieve pricing information from an external system, which is often necessary for processing purchase orders or sales orders.
  Causes:
  
  
  Configuration Issues: The integration between SAP and the third-party system may not be properly configured. This could include missing or incorrect settings in the communication parameters.
  Missing Master Data: The required master data (such as material master, vendor master, or pricing conditions) may not be available in the third-party system.
  Network Issues: There may be connectivity issues between the SAP system and the third-party system, preventing data retrieval.
  Authorization Issues: The user or system may not have the necessary permissions to access pricing information in the third-party system.
  System Downtime: The third-party system may be down for maintenance or experiencing technical issues.
  
  Solutions:
  
  Check Configuration: Review