How To Fix FITP392 - Price query in third-party system not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 392

• Message text: Price query in third-party system not possible

What causes this issue?

An error occurred in the third-party system during the price query for
this hotel.

System Response

Error code of third-party system: &V1&&V2&&V3&&V4&

How to fix this error?

Repeat the query again later. If you get the error for this hotel again,
contact your travel manager or HRS.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP392 - Price query in third-party system not possible ?

  The SAP error message FITP392, which states "Price query in third-party system not possible," typically occurs in the context of a third-party procurement scenario. This error indicates that the system is unable to retrieve pricing information from an external system, which is often necessary for processing purchase orders or sales orders.
  Causes:
  
  Configuration Issues: The integration between SAP and the third-party system may not be properly configured. This could include missing or incorrect settings in the communication parameters.
  Missing Master Data: The required master data (such as material master, vendor master, or pricing conditions) may not be available in the third-party system.
  Network Issues: There may be connectivity issues between the SAP system and the third-party system, preventing data retrieval.
  Authorization Issues: The user or system may not have the necessary permissions to access pricing information in the third-party system.
  System Downtime: The third-party system may be down for maintenance or experiencing technical issues.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the integration between SAP and the third-party system. Ensure that all necessary parameters are correctly set up.
  Verify Master Data: Ensure that the required master data is available and correctly maintained in the third-party system. This includes checking for the existence of the material and vendor records.
  Test Connectivity: Perform a connectivity test between the SAP system and the third-party system to ensure that there are no network issues.
  Review Authorizations: Check the user roles and authorizations to ensure that the necessary permissions are granted for accessing pricing information.
  Monitor System Status: Check the status of the third-party system to ensure it is operational. If it is down, coordinate with the relevant teams to resolve the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE37 (Function Module) or SM37 (Job Monitoring) to investigate further.
  Logs and Traces: Check the application logs (transaction SLG1) and system logs for any additional error messages or warnings that could provide more context.
  Documentation: Refer to SAP documentation or notes related to third-party procurement and integration scenarios for more detailed guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the FITP392 error and implement an appropriate solution.