How To Fix FITP390 - Total price after reservation differs from price on hotel list

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 390

• Message text: Total price after reservation differs from price on hotel list

What causes this issue?

The total price of the hotel request after reservation in HRS does not
match the price you selected in the list of available hotels.
Total price after confirmed reservation in HRS: &V1&
Total price on list of available hotels (average price per night *
number of nights): &V2&
This means that the price in HRS changed between the time of the
availability query and the time of the reservation, which should not
have happened.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To find out the reason for the different prices, contact your travel
management department or HRS.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP390 - Total price after reservation differs from price on hotel list ?

  The SAP error message FITP390, which states "Total price after reservation differs from price on hotel list," typically occurs in the context of the SAP Travel Management module, particularly when dealing with hotel bookings. This error indicates a discrepancy between the total price calculated after a reservation and the price listed for the hotel in the system.
  Causes:
  
  Price Changes: The hotel may have updated its pricing after the initial listing was created, leading to a mismatch.
  Discounts or Promotions: If there are discounts or promotional rates applied that are not reflected in the hotel list, this can cause a discrepancy.
  Currency Differences: If the currency used for the reservation differs from the currency used in the hotel list, it may lead to a price mismatch.
  Configuration Issues: There may be issues with the configuration of pricing in the SAP system, such as incorrect pricing conditions or settings.
  Manual Adjustments: If manual adjustments were made to the reservation price that do not match the hotel list, this can trigger the error.
  
  Solutions:
  
  Verify Hotel Pricing: Check the hotel list for the correct pricing and compare it with the reservation details. Ensure that the prices match.
  Update Pricing Information: If the hotel has changed its pricing, update the hotel list in the SAP system to reflect the new prices.
  Check for Discounts: Ensure that any applicable discounts or promotions are correctly applied and reflected in both the hotel list and the reservation.
  Currency Consistency: Make sure that the currency used for the reservation matches the currency used in the hotel list.
  Review Configuration: If the issue persists, review the configuration settings in SAP related to pricing and ensure they are set up correctly.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates on known issues.
  Documentation: Review the SAP Travel Management documentation for guidelines on hotel bookings and pricing configurations.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the FITP390 error and implement a solution to resolve it.