How To Fix FINLOC_JP_MYNUMBER013 - Authorized user pressed UNMASK but the retention error returned

SAP Error Message - Details

• Message type: E = Error

• Message class: FINLOC_JP_MYNUMBER - Japan MY Number Extension

• Message number: 013

• Message text: Authorized user pressed UNMASK but the retention error returned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINLOC_JP_MYNUMBER013 - Authorized user pressed UNMASK but the retention error returned ?

  The SAP error message FINLOC_JP_MYNUMBER013 typically relates to issues with the My Number system in Japan, which is a unique identification number system for residents. The specific error message indicates that an authorized user attempted to unmask (reveal) sensitive information, but a retention error occurred.
  Cause:
  
  Retention Policy Violation: The error may arise if the system's retention policy for sensitive data (like My Number) has not been adhered to. This could mean that the data is no longer available for unmasking due to retention rules.
  User Authorization Issues: Even though the user is authorized, there may be additional checks or configurations that prevent unmasking due to compliance or data protection regulations.
  System Configuration: There may be a misconfiguration in the SAP system regarding how sensitive data is handled, particularly in relation to the My Number system.
  
  Solution:
  
  Check Retention Settings: Review the retention settings in the SAP system to ensure that they align with legal requirements and that the data is still available for unmasking.
  User Authorization Review: Verify that the user has the correct authorizations and roles assigned to perform the unmasking operation. This may involve checking user roles in the SAP system.
  Consult Documentation: Refer to SAP documentation or support resources specific to the My Number functionality to ensure that all configurations are correct.
  System Logs: Check system logs for any additional error messages or warnings that could provide more context about the retention error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if there are specific compliance requirements that need to be addressed.
  
  Related Information:
  
  My Number System: Understand the legal framework surrounding the My Number system in Japan, including data protection laws and retention requirements.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  Data Protection Compliance: Ensure that your organization is compliant with data protection regulations, as mishandling sensitive information can lead to legal repercussions.
  
  By following these steps, you should be able to diagnose and potentially resolve the FINLOC_JP_MYNUMBER013 error in your SAP system.