How To Fix FDM_COLLECTION322 - No dispute case created during customer contact

FDM_COLLECTION322 - Overview

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 322

• Message text: No dispute case created during customer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION322 - No dispute case created during customer contact ?

  The SAP error message FDM_COLLECTION322 indicates that no dispute case was created during a customer contact in the context of the Financial Data Management (FDM) module, particularly in the area of collections management. This error can arise due to various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Causes:
  
  Missing Configuration: The system may not be properly configured to create dispute cases automatically during customer contacts.
  Business Rules: There may be specific business rules or conditions that prevent the creation of a dispute case. For example, if the customer contact does not meet certain criteria, the system may not trigger the creation of a dispute case.
  User Authorization: The user may not have the necessary permissions to create dispute cases, leading to this error.
  Data Issues: There may be missing or incorrect data in the customer contact record that prevents the creation of a dispute case.
  System Bugs: Occasionally, software