How To Fix FDM_COLLECTION321 - No promise to pay created during customer contact

FDM_COLLECTION321 - Overview

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 321

• Message text: No promise to pay created during customer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION321 - No promise to pay created during customer contact ?

  The SAP error message FDM_COLLECTION321 indicates that no promise to pay was created during a customer contact in the Collections Management module. This error typically arises in the context of managing customer accounts and payment promises, particularly when trying to record a commitment from a customer to pay an outstanding balance.
  Causes:
  
  Missing Data: The customer contact may not have the necessary data or parameters filled in, such as the payment amount, due date, or other relevant details.
  System Configuration: The system may not be configured correctly to allow the creation of promises to pay. This could include missing settings in the Collections Management module.
  User Authorization: The user may not have the necessary permissions to create a promise to pay.
  Customer Status: The customer’s account status may prevent the creation of a promise to pay, such as being blocked or having a credit limit exceeded.
  Technical Issues: There may be underlying technical issues or bugs