How To Fix FDM_COLLECTION321 - No promise to pay created during customer contact

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 321

• Message text: No promise to pay created during customer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION321 - No promise to pay created during customer contact ?

  The SAP error message FDM_COLLECTION321 indicates that no promise to pay was created during a customer contact in the Collections Management module. This error typically arises in the context of managing customer accounts and payment promises, particularly when trying to record a commitment from a customer to pay an outstanding balance.
  Causes:
  
  Missing Data: The customer contact may not have the necessary data or parameters filled in, such as the payment amount, due date, or other relevant details.
  System Configuration: The system may not be configured correctly to allow the creation of promises to pay. This could include missing settings in the Collections Management module.
  User Authorization: The user may not have the necessary permissions to create a promise to pay.
  Customer Status: The customer’s account status may prevent the creation of a promise to pay, such as being blocked or having a credit limit exceeded.
  Technical Issues: There may be underlying technical issues or bugs in the SAP system that prevent the creation of the promise.
  
  Solutions:
  
  Check Data Entry: Ensure that all required fields are filled out correctly when attempting to create a promise to pay. Verify the payment amount, due date, and any other necessary information.
  Review Configuration: Check the configuration settings in the Collections Management module to ensure that the system is set up to allow promises to pay. This may involve consulting with a system administrator or SAP consultant.
  User Permissions: Verify that the user has the appropriate authorizations to create promises to pay. This may require adjustments to user roles or permissions.
  Customer Account Review: Check the status of the customer’s account to ensure it is not blocked or restricted in a way that would prevent the creation of a promise to pay.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on the error message and potential fixes.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further investigation into potential technical issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches/updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing customer accounts and promises to pay, such as FDM_COLL for Collections Management.
  Training: Ensure that users are trained on the proper procedures for entering customer contacts and creating promises to pay to minimize errors.
  
  By addressing the potential causes and following the suggested solutions, you should be able to resolve the FDM_COLLECTION321 error and successfully create a promise to pay during customer contact.