How To Fix FDM_COLLECTION311 - Customer will not appear on worklist before &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 311

• Message text: Customer will not appear on worklist before &1

trados = fn

What causes this issue?

You have specified a resubmission date that is more than one month in
the future. You have also set the indicator 'No Customer Contact until
Resubmission Date'. This means that customer &V2& in collection segment
&V3& would not appear in a worklist before &V1/&.
INCLUDE CUSTOMIZED_MESSAGE_INFO OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION311 - Customer will not appear on worklist before &1 ?

  The SAP error message FDM_COLLECTION311 indicates that a customer will not appear on the worklist before a specified date (represented by &1). This message is typically related to the Financial Data Management (FDM) module, particularly in the context of collections management.
  Cause:
  The error message is triggered when the system determines that the customer in question does not meet the criteria to be included in the worklist for collection activities before the specified date. This can happen due to several reasons, including:
  
  Due Date: The customer's outstanding invoices or receivables may not be due for collection before the specified date.
  Worklist Configuration: The worklist settings may be configured to only include customers with certain criteria, such as overdue amounts or specific aging buckets.
  Customer Status: The customer may have a status that excludes them from collection activities, such as being on hold or having a blocked status.
  Collection Strategy: The collection strategy applied may not include this customer for the specified time frame.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  Check Due Dates: Review the due dates of the customer’s outstanding invoices to ensure they are indeed due before the specified date.
  Review Worklist Settings: Check the configuration of the worklist to ensure that it is set up to include customers based on the desired criteria. This may involve adjusting the parameters or filters used in the worklist.
  Customer Status: Verify the status of the customer in the system. If the customer is blocked or on hold, you may need to resolve those issues before they can appear on the worklist.
  Adjust Collection Strategy: If applicable, review the collection strategy assigned to the customer and ensure it aligns with your collection goals and includes the customer for the specified time frame.
  Run Collection Reports: Sometimes, running specific collection reports can help identify why a customer is not appearing on the worklist.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_COLL for collections management, which can help you navigate the system.
  Documentation: Refer to SAP documentation or help files related to collections management for more detailed information on worklist configuration and management.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance based on your specific configuration and setup.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure the customer appears on the worklist as needed.