How To Fix FDM_COLLECTION320 - No resubmission created during customer contact

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 320

• Message text: No resubmission created during customer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION320 - No resubmission created during customer contact ?

  The SAP error message FDM_COLLECTION320 indicates that no resubmission was created during a customer contact in the context of the Financial Data Management (FDM) module, particularly in collections management. This error typically arises when a user attempts to create a resubmission for a customer contact but the system does not allow it due to certain conditions not being met.
  Causes:
  
  Missing Data: The customer contact may not have the necessary data or status that allows for a resubmission to be created.
  Incorrect Status: The status of the customer contact might not permit resubmission. For example, if the contact is already resolved or closed, the system may prevent further actions.
  Configuration Issues: There may be configuration settings in the FDM module that restrict the creation of resubmissions under certain conditions.
  User Permissions: The user may not have the necessary permissions to create a resubmission for the customer contact.
  
  Solutions:
  
  Check Customer Contact Status: Verify the status of the customer contact. If it is closed or resolved, you may need to reopen it or create a new contact.
  Review Required Data: Ensure that all required fields and data for the customer contact are filled out correctly. Missing information can prevent resubmission.
  Configuration Review: Consult with your SAP administrator or configuration team to review the settings related to customer contacts and resubmissions. Adjustments may be needed to allow resubmissions under certain conditions.
  User Permissions: Check the user roles and permissions to ensure that the user has the rights to create resubmissions. If not, the necessary permissions should be granted.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidelines related to the FDM module and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  Testing: If changes are made to configurations or permissions, conduct thorough testing to ensure that the issue is resolved and that resubmissions can be created as expected.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.