How To Fix FDM_COLLECTION324 - Select exactly one customer contact

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 324

• Message text: Select exactly one customer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION324 - Select exactly one customer contact ?

  The SAP error message FDM_COLLECTION324: "Select exactly one customer contact" typically occurs in the context of the SAP Financial Data Management (FDM) module, particularly when dealing with customer contacts in a collection process. This error indicates that the system expects the user to select exactly one customer contact, but either none or multiple contacts have been selected.
  Cause:
  
  Multiple Selections: The user may have selected more than one customer contact when the system requires only one.
  No Selection: The user may not have selected any customer contact at all.
  User Interface Issue: Sometimes, the user interface may not clearly indicate how to select a contact, leading to confusion.
  Data Integrity Issues: There may be issues with the underlying data, such as duplicate entries or missing information.
  
  Solution:
  
  Select One Contact: Ensure that you select exactly one customer contact from the list. If you have multiple contacts displayed, click on the one you wish to select.
  Deselect Other Contacts: If you have inadvertently selected multiple contacts, deselect all but one before proceeding.
  Check for Filters: If you are using filters to narrow down the list of contacts, ensure that the filter settings are correct and that you are viewing the intended contacts.
  Refresh the Screen: Sometimes, refreshing the screen or reloading the data can resolve temporary glitches.
  Consult Documentation: Refer to the SAP documentation or help resources for guidance on how to properly select customer contacts in the FDM module.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to navigate the FDM module and understand the selection process for customer contacts.
  System Configuration: If the issue persists, it may be worth checking the system configuration or consulting with your SAP administrator to ensure that everything is set up correctly.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the FDM_COLLECTION324 error and proceed with your tasks in the SAP system.