How To Fix FDM_COLLECTION326 - &1 promises to pay have been voided

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 326

• Message text: &1 promises to pay have been voided

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION326 - &1 promises to pay have been voided ?

  The SAP error message FDM_COLLECTION326 indicates that a promise to pay has been voided in the context of the Financial Data Management (FDM) module. This error typically arises when there is an attempt to process a payment or collection that is linked to a promise that has been canceled or voided.
  Cause:
  
  Voided Promises: The promise to pay that is being referenced has been voided, meaning it is no longer valid for processing.
  Data Integrity Issues: There may be inconsistencies in the data, such as attempts to reference a promise that has been deleted or modified.
  User Actions: A user may have manually voided the promise to pay, leading to this error when trying to process related transactions.
  
  Solution:
  
  Check Promise Status: Verify the status of the promise to pay in the system. If it has been voided, you will need to create a new promise to pay if the customer still intends to make the payment.
  Review Transaction History: Look into the transaction history to understand why the promise was voided. This may provide insights into whether it was a user error or a system issue.
  Recreate the Promise: If the customer still intends to pay, you can recreate the promise to pay in the system.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling voided promises to pay.
  Contact Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to promises to pay, such as FDM transactions, to better navigate the system.
  User Training: Ensure that users are trained on how to manage promises to pay effectively to minimize the occurrence of voiding them unnecessarily.
  
  By following these steps, you should be able to resolve the error and ensure that your payment processing continues smoothly.