How To Fix FDM_COLLECTION219 - Change partial payment with promise to pay kept

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 219

• Message text: Change partial payment with promise to pay kept

trados = docu -> ep -> epfinfscmdm

What causes this issue?

The partial payment that is to be cancelled has updated data in a
promise to pay. Additional incoming payments have since been posted to
this promise to pay, and this has led to the promise having the state
"kept".

System Response

In the promise to pay, the amount paid from this partial payment is
completely reset.
The payments posted later may not appear in the promise to pay in the
full amount.

How to fix this error?

You have the following options: Set the promise to pay to "kept"
manually, or first reset the incoming payments posted and then this
partial payment.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION219 - Change partial payment with promise to pay kept ?

  The SAP error message FDM_COLLECTION219, which states "Change partial payment with promise to pay kept," typically occurs in the context of the Financial Data Management (FDM) module, particularly when dealing with collections and receivables. This error indicates that there is an issue with processing a partial payment that has been promised but not fully executed.
  Cause:
  
  Partial Payment Status: The system may be trying to change the status of a payment that has already been marked as a promise to pay, but the conditions for changing it are not met.
  Configuration Issues: There may be configuration settings in the FDM module that restrict changes to promised payments.
  Data Inconsistencies: There could be inconsistencies in the data related to the customer account, payment terms, or the specific transaction.
  User Authorization: The user may not have the necessary permissions to make changes to the payment status.
  
  Solution:
  
  Review Payment Status: Check the status of the payment in question. Ensure that it is appropriate to change the payment status based on the current conditions.
  Check Configuration Settings: Review the configuration settings in the FDM module to ensure that they allow for the desired changes. This may involve consulting with your SAP administrator or a functional consultant.
  Data Validation: Validate the data associated with the payment and the customer account. Look for any discrepancies that may be causing the error.
  User Permissions: Ensure that the user attempting to make the change has the necessary permissions. If not, contact your system administrator to adjust the user roles.
  Consult Documentation: Refer to SAP documentation or support notes related to FDM and payment processing for any specific guidelines or troubleshooting steps.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to collections and receivables, such as FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display).
  SAP Notes: Search for SAP Notes related to FDM_COLLECTION219 for any known issues or patches that may address the error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.