How To Fix FDM_COLLECTION220 - Clearing for item with promise to pay kept has been reset

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 220

• Message text: Clearing for item with promise to pay kept has been reset

trados = docu -> ep -> epfinfscmdm

What causes this issue?

The clearing that is to be reset has updated data in one or more
promises to pay. Additional incoming payments have since been posted to
this promise to pay, and this has led to the promise having the state
"kept".

System Response

In the promise to pay, the paid amounts from the clearing transaction
reset are completely reset.
The payments posted later may not appear in the promise to pay in the
full amount.

How to fix this error?

You have the following options: Set the promise to pay to "kept"
manually, or first reset the incoming payments posted and then this
clearing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION220 - Clearing for item with promise to pay kept has been reset ?

  The SAP error message FDM_COLLECTION220 indicates that a clearing for an item with a promise to pay has been reset. This typically occurs in the context of the Financial Data Management (FDM) module, particularly in accounts receivable or collections management.
  Cause:
  
  
  Promise to Pay Reset: The promise to pay made by the customer has been reset or canceled. This could happen due to various reasons, such as:
  
  The customer has not adhered to the payment schedule.
  The promise to pay was manually reset by a user.
  Changes in the customer’s financial situation or disputes regarding the invoice.
  
  
  
  System Configuration: There may be issues with the configuration of the FDM module or the way promises to pay are being handled in the system.
  
  
  Data Integrity Issues: There could be inconsistencies in the data related to the customer’s account or the specific transaction.
  
  
  Solution:
  
  
  Review Promise to Pay: Check the details of the promise to pay for the customer in question. Verify if it has been reset and understand the reason behind it.
  
  
  Re-establish Promise to Pay: If the customer is still willing to pay, you may need to re-establish a new promise to pay. This can usually be done through the FDM interface.
  
  
  Check Configuration: Review the configuration settings in the FDM module to ensure that they are set up correctly for handling promises to pay.
  
  
  Data Consistency Check: Run data consistency checks to ensure that there are no discrepancies in the customer account data that could be causing this issue.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to collections management and promises to pay, such as FDM_COLL or FBL5N (Customer Line Item Display).
  User Roles: Ensure that the user attempting to manage promises to pay has the appropriate permissions and roles assigned in SAP.
  Training: Consider training for users on how to manage promises to pay effectively within the SAP system to prevent similar issues in the future.
  
  By following these steps, you should be able to address the FDM_COLLECTION220 error and manage promises to pay more effectively in your SAP environment.