How To Fix FDM_COLLECTION217 - Several promises to pay active for an invoice

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 217

• Message text: Several promises to pay active for an invoice

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What causes this issue?

There are too many active promises to pay for invoice &V1& &V2& &V3&.

System Response

Postings and clearings that concern this invoice are not possible.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The cause of the problem is probably a data inconsistency in the status
management for promises to pay. Contact SAP support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION217 - Several promises to pay active for an invoice ?

  The SAP error message FDM_COLLECTION217, which indicates that "Several promises to pay are active for an invoice," typically arises in the context of the SAP Collections Management module. This error occurs when there are multiple payment promises associated with a single invoice, which can lead to confusion in payment processing and collection activities.
  Cause:
  
  Multiple Payment Promises: The primary cause of this error is that there are multiple promises to pay (or payment arrangements) linked to the same invoice. This can happen if a customer has made several commitments to pay the same invoice over time.
  Data Entry Errors: Sometimes, data entry errors or system glitches can lead to the creation of multiple promises for the same invoice.
  System Configuration: In some cases, the configuration settings in SAP may allow for multiple promises to be created without proper validation.
  
  Solution:
  To resolve the FDM_COLLECTION217 error, you can take the following steps:
  
  
  Review Payment Promises: Check the payment promises associated with the invoice in question. You can do this by navigating to the relevant transaction in SAP (e.g., using transaction code FDM_COLL or similar) and reviewing the details of the promises.
  
  
  Consolidate Promises: If multiple promises exist, determine which promise is the most relevant or valid. You may need to cancel or delete the redundant promises to ensure that only one remains active for the invoice.
  
  
  Communicate with the Customer: If the multiple promises are due to customer commitments, it may be necessary to communicate with the customer to clarify their payment intentions and consolidate their promises.
  
  
  Adjust System Configuration: If this issue occurs frequently, consider reviewing the system configuration to prevent multiple promises from being created in the future. This may involve adjusting validation rules or settings in the Collections Management module.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payment promises and collections management.
  
  
  Seek Support: If the issue persists or if you are unsure how to proceed, consider reaching out to your SAP support team or consulting with an SAP expert for assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_COLL for collections management, FBL1N for vendor line items, or FBL5N for customer line items.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can help resolve the issue.
  Training and Documentation: Ensure that users involved in collections management are trained on best practices for managing payment promises to minimize the occurrence of this error in the future.
  
  By following these steps, you should be able to address the FDM_COLLECTION217 error effectively.