How To Fix FKKCOLL073 - Can only be undone if coll. agency was informed of callback/reversal.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 073

• Message text: Can only be undone if coll. agency was informed of callback/reversal.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL073 - Can only be undone if coll. agency was informed of callback/reversal. ?

  The SAP error message FKKCOLL073 indicates that a reversal or callback for a collection item cannot be processed because the collection agency has not been informed about the callback or reversal. This error typically occurs in the context of contract accounts receivable and payable (FI-CA) when dealing with collections and payments.
  Cause:
  The primary cause of this error is that the system requires confirmation that the collection agency has been notified of the reversal or callback before it can proceed. This is a safeguard to ensure that the collection agency is aware of any changes to the status of the receivable, which could affect their collection efforts.
  Solution:
  To resolve this error, you need to ensure that the collection agency is informed of the callback or reversal. Here are the steps you can take:
  
  
  Notify the Collection Agency: Make sure that the collection agency has been informed about the reversal or callback. This may involve sending a notification or updating the relevant records in the system.
  
  
  Check Configuration: Verify the configuration settings in your SAP system related to the collection agency and callbacks. Ensure that the necessary settings are in place to allow for reversals.
  
  
  Use the Correct Transaction: Ensure that you are using the correct transaction code for processing the reversal. Sometimes, using the wrong transaction can lead to errors.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to FI-CA and collection management for specific instructions on handling callbacks and reversals.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA, such as FKKCOLL (for collections) and FKKOP (for open items).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles: Ensure that the user attempting the reversal has the necessary permissions to perform this action in the system.
  
  By following these steps, you should be able to address the FKKCOLL073 error and successfully process the reversal or callback.