How To Fix FDM_COLLECTION081 - State of promise for &1 from customer &2 (CoCode &3) not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 081

• Message text: State of promise for &1 from customer &2 (CoCode &3) not changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION081 - State of promise for &1 from customer &2 (CoCode &3) not changed ?

  The SAP error message FDM_COLLECTION081 indicates that the state of a promise to pay from a customer has not changed. This message is typically encountered in the context of the Financial Data Management (FDM) module, particularly when dealing with collections and accounts receivable.
  Cause:
  The error can occur due to several reasons, including:
  
  
  No Change in Payment Promise: The promise to pay has not been updated or changed in the system. This could happen if the user attempts to change the status of a promise that is already in the desired state.
  
  
  Data Entry Issues: There may be issues with the data being entered, such as incorrect customer or company code information.
  
  
  System Configuration: The system may not be configured correctly to allow changes to the promise state, or there may be restrictions based on user roles or permissions.
  
  
  Business Logic: There may be business rules in place that prevent the change of state under certain conditions (e.g., if the promise is already fulfilled or if the customer is in a specific status).
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Verify the Promise Status: Check the current status of the promise to pay for the specified customer. Ensure that the status you are trying to change to is different from the current status.
  
  
  Check Data Entry: Ensure that the customer number, company code, and any other relevant data are entered correctly. Verify that the customer exists in the system and is active.
  
  
  Review User Permissions: Ensure that the user has the necessary permissions to change the promise state. If not, contact your system administrator to adjust the permissions.
  
  
  Consult Configuration Settings: Review the configuration settings in the FDM module to ensure that there are no restrictions preventing the change of promise states.
  
  
  Check for Business Rules: Investigate if there are any business rules or workflows that might be preventing the change. This may involve consulting with your finance or collections team.
  
  
  System Logs: Check system logs for any additional error messages or warnings that might provide more context about why the state change is not occurring.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing customer promises, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  Documentation: Refer to SAP documentation or help files related to the FDM module for more detailed information on managing promises to pay.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.