How To Fix FDM_COLLECTION100 - There are no open items for which a dispute case can be created

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 100

• Message text: There are no open items for which a dispute case can be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION100 - There are no open items for which a dispute case can be created ?

  The SAP error message FDM_COLLECTION100 indicates that there are no open items available for which a dispute case can be created. This typically occurs in the context of the SAP Collections Management module, where users are trying to create a dispute case for a customer account but find that there are no relevant open items to work with.
  Causes:
  
  No Open Items: The most straightforward cause is that there are indeed no open items (invoices, payments, etc.) for the customer account in question.
  Closed Items: The items may have been cleared or paid, making them unavailable for dispute.
  Incorrect Selection Criteria: The filters or selection criteria used to search for open items may be too restrictive or incorrect.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different modules or systems, leading to the absence of expected open items.
  Authorization Issues: The user may not have the necessary permissions to view certain open items.
  
  Solutions:
  
  Check Open Items: Verify that there are indeed open items for the customer account. You can do this by navigating to the customer account in the Accounts Receivable module and checking the open item list.
  Adjust Selection Criteria: Review and adjust the selection criteria used to search for open items. Ensure that the filters are set correctly to include the relevant items.
  Review Payment Status: Check if the items have been cleared or if there are any pending payments that might affect their status.
  Data Refresh: If there are data synchronization issues, consider refreshing the data or waiting for the system to update.
  Check Authorizations: Ensure that the user has the necessary authorizations to view and create dispute cases for the relevant open items.
  Consult Documentation: Refer to SAP documentation or help resources for additional troubleshooting steps specific to your version of SAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to Collections Management (e.g., FDM_CMP, FDM_COLL) to navigate the system effectively.
  User Training: Ensure that users are trained on how to properly create dispute cases and understand the prerequisites for doing so.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.