How To Fix FDM_COLLECTION082 - Promise for &1 from customer &2 (CoCode &3): valuation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 082

• Message text: Promise for &1 from customer &2 (CoCode &3): valuation not possible

INCLUDE FDM_COLLECTION061 OBJECT DOKU ID NA

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message FDM_COLLECTION082 - Promise for &1 from customer &2 (CoCode &3): valuation not possible ?

  The SAP error message FDM_COLLECTION082 indicates that there is an issue with the valuation of a promise to pay from a customer. This error typically arises in the context of the Financial Data Management (FDM) module, particularly when dealing with collections and receivables.
  Cause:
  The error message "Promise for &1 from customer &2 (CoCode &3): valuation not possible" can be caused by several factors, including:
  
  Missing or Incorrect Data: The promise to pay may not have the necessary data for valuation, such as the correct amount, currency, or due date.
  Currency Issues: If the promise involves different currencies, there may be issues with currency conversion rates or missing exchange rate information.
  Customer Master Data: The customer master data may be incomplete or incorrect, affecting the ability to perform the valuation.
  Accounting Configuration: There may be issues with the configuration of the accounting settings in the system, such as missing valuation classes or incorrect settings for the company code.
  Open Items: There may be open items in the customer account that are preventing the valuation from being processed correctly.
  
  Solution:
  To resolve the FDM_COLLECTION082 error, you can take the following steps:
  
  Check the Promise Data: Verify that all necessary data for the promise to pay is complete and accurate. Ensure that the amount, currency, and due date are correctly entered.
  Review Currency Settings: If the promise involves multiple currencies, check the exchange rates and ensure that they are maintained correctly in the system.
  Examine Customer Master Data: Review the customer master data for completeness and accuracy. Ensure that all relevant fields are filled out correctly.
  Validate Accounting Configuration: Check the accounting configuration for the company code involved. Ensure that the valuation classes and other settings are correctly configured.
  Analyze Open Items: Look for any open items in the customer account that may be causing the issue. Resolve any discrepancies or issues with these items.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific error message and its implications.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FBL5N (Customer Line Item Display) to review customer account details or FD32 (Change Customer Credit Management) to check customer credit settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.