How To Fix FDM_COLLECTION080 - Locking error: user &3 is editing promise from customer &1 (CoCode &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 080

• Message text: Locking error: user &3 is editing promise from customer &1 (CoCode &2)

What causes this issue?

DEFINE &USER& = &V3&
INCLUDE BADI_IMPLEMENTATION OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION080 - Locking error: user &3 is editing promise from customer &1 (CoCode &2) ?

  The SAP error message FDM_COLLECTION080 indicates a locking issue where a user is trying to edit a promise from a customer that is already being edited by another user. This typically occurs in the context of the Financial Data Management (FDM) module, particularly in the area of collections management.
  Cause:
  
  Concurrent Access: The primary cause of this error is that two users are trying to access and edit the same promise to pay for a customer at the same time. SAP uses locking mechanisms to prevent data inconsistencies, which leads to this error when a second user attempts to edit the same record.
  Session Timeout: If a user has an open session that has not been properly closed, it may still hold a lock on the record, preventing others from editing it.
  Long Processing Times: If a user is taking a long time to edit the promise, it can lead to other users being locked out.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish editing the promise. Once the lock is released, you can try to edit the promise again.
  Identify the User: If you have the necessary permissions, you can identify the user who is currently editing the promise. This can often be done through transaction codes like SM12 (to view locks) or SM21 (to view system logs).
  Communicate with the User: If possible, communicate with the user who is currently editing the promise to see if they can finish their work quickly or if they can release the lock.
  Check for Session Issues: Ensure that there are no lingering sessions that might be holding locks unnecessarily. If a session is found to be inactive, it may be terminated by an administrator.
  Review Lock Settings: If this issue occurs frequently, it may be worth reviewing the locking settings and processes in your SAP system to see if adjustments can be made to reduce the likelihood of such conflicts.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks), SM21 (to check system logs), and SU01 (to manage user profiles).
  User Training: Ensure that users are trained on how to properly close sessions and avoid long edits that could lead to locking issues.
  System Performance: Monitor system performance to ensure that long processing times are not contributing to the locking issues.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to locking mechanisms in the FDM module.
  
  By following these steps, you should be able to resolve the locking error and minimize its occurrence in the future.