How To Fix FDM_COLLECTION078 - Promise to pay of &1 from customer &2 (CoCode &3) has been confirmed

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 078

• Message text: Promise to pay of &1 from customer &2 (CoCode &3) has been confirmed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION078 - Promise to pay of &1 from customer &2 (CoCode &3) has been confirmed ?

  The SAP error message FDM_COLLECTION078 indicates that a promise to pay has been confirmed for a specific customer, which may affect the collection process. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Confirmed Promise to Pay: The error message is triggered when a customer has made a promise to pay an outstanding amount, and this promise has been confirmed in the system. This means that the customer has committed to a payment plan, which may prevent further collection actions from being taken until the agreed payment is received.
  
  
  Collection Strategy: The collection strategy in place may not allow for further actions on accounts with confirmed promises to pay, as it is designed to respect the customer's commitment.
  
  
  Solution:
  
  
  Review the Promise to Pay: Check the details of the confirmed promise to pay for the customer in question. This can usually be done through the customer account in the SAP system. Ensure that the terms are clear and that the payment is expected within the agreed timeframe.
  
  
  Adjust Collection Strategy: If necessary, adjust the collection strategy to account for customers with confirmed promises to pay. This may involve temporarily suspending collection activities until the payment is received or the promise is renegotiated.
  
  
  Communicate with the Customer: If the payment is overdue or if there are concerns about the customer's ability to fulfill the promise, reach out to the customer to discuss the situation. This can help in understanding their financial position and potentially renegotiating the terms.
  
  
  Monitor Payment Compliance: Keep track of the customer's adherence to the promise to pay. If they fail to meet the agreed terms, you may need to take further collection actions.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing customer accounts and promises to pay, such as:
  
  FD32: Change Customer Credit Management
  FBL5N: Customer Line Item Display
  FDM_COLL: Collection Management
  
  
  
  Documentation: Review SAP documentation or help files related to the Collection Management module for more detailed guidance on handling promises to pay and collection strategies.
  
  
  User Roles: Ensure that the user has the appropriate roles and permissions to view and manage promises to pay and customer accounts.
  
  
  By following these steps, you should be able to address the FDM_COLLECTION078 error message effectively and manage the customer's payment commitments appropriately.