How To Fix FDM_COLLECTION076 - Promise to pay of &1 from customer &2 (CoCode &3) is locked by &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 076

• Message text: Promise to pay of &1 from customer &2 (CoCode &3) is locked by &4

What causes this issue?

DEFINE &USER& = &V4&
INCLUDE MESSAGE_ENQUEUE_USER OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION076 - Promise to pay of &1 from customer &2 (CoCode &3) is locked by &4 ?

  The SAP error message FDM_COLLECTION076 indicates that a promise to pay (also known as a payment promise or payment commitment) for a specific customer is currently locked by another user or process. This can occur in the context of the SAP Collections Management module, where multiple users may be trying to access or modify the same promise to pay.
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the promise to pay, which locks the record to prevent conflicting changes.
  System Locking Mechanism: SAP uses a locking mechanism to ensure data integrity. If a user is in the process of making changes, the system will lock that record until the changes are saved or canceled.
  Long-running Transactions: If a transaction takes too long to complete, it may hold onto the lock longer than expected, preventing others from accessing it.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then trying again may resolve the issue.
  Identify the Locking User: Check who is currently holding the lock. You can use transaction code SM12 to view and manage locks. Look for the user ID mentioned in the error message (in this case, &4).
  Contact the User: If you identify the user holding the lock, you can reach out to them to see if they can release the lock by completing or canceling their transaction.
  Release the Lock: If necessary and if you have the appropriate permissions, you can manually delete the lock entry in transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the record.
  Check for System Issues: If locks are occurring frequently, it may indicate a need for system performance tuning or a review of user processes to minimize concurrent access to the same records.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks), SM21 (to check system logs), and ST22 (to check for dumps).
  User Training: Ensure that users are trained on how to properly manage promises to pay and understand the implications of concurrent access.
  System Configuration: Review the configuration of the Collections Management module to ensure it aligns with business processes and minimizes locking issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further investigation.