How To Fix FDM_COLLECTION073 - Customer &2 is subject to legal dunning procedure in company code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 073

• Message text: Customer &2 is subject to legal dunning procedure in company code &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message FDM_COLLECTION073 - Customer &2 is subject to legal dunning procedure in company code &1 ?

  The SAP error message FDM_COLLECTION073 indicates that a specific customer (identified by &2) is subject to a legal dunning procedure in the specified company code (&1). This typically means that the customer has outstanding debts that have escalated to a legal dunning process, which is a formal collection procedure.
  Cause:
  
  Legal Dunning Procedure: The customer has overdue invoices that have reached a stage where legal action is being considered or has already been initiated.
  Dunning Configuration: The dunning procedure for the customer may have been set up in such a way that it triggers this error when attempting to perform certain actions (like creating a new invoice, processing payments, etc.).
  Customer Status: The customer may have a status that prevents further transactions until the dunning issue is resolved.
  
  Solution:
  
  Review Customer Dunning Status: Check the dunning status of the customer in the SAP system. You can do this by navigating to the customer master data and reviewing the dunning information.
  Resolve Outstanding Issues: If the customer has overdue payments, work with them to resolve these issues. This may involve negotiating payment terms or setting up a payment plan.
  Adjust Dunning Procedure: If necessary, adjust the dunning procedure settings for the customer. This may involve changing the dunning level or removing the customer from the legal dunning process if appropriate.
  Consult with Legal/Finance Team: If the situation is complex or involves legal implications, consult with your legal or finance team to determine the best course of action.
  Transaction Restrictions: Ensure that any transactions that are being attempted are appropriate given the customer's dunning status. You may need to halt certain processes until the dunning issue is resolved.
  
  Related Information:
  
  Dunning Procedures: Understand the dunning procedures configured in your SAP system, including the different levels and their implications.
  Customer Master Data: Familiarize yourself with how customer master data is maintained, especially regarding payment terms and dunning settings.
  SAP Documentation: Refer to SAP Help documentation for detailed information on managing dunning processes and handling customer accounts.
  Transaction Codes: Use relevant transaction codes (like FD32 for customer credit management) to review and manage customer data.
  
  By addressing the underlying issues related to the customer's dunning status, you can resolve the error and proceed with necessary transactions.