How To Fix FDM_AR_CUST019 - Caution: For restrictions and further procedure, see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 019

• Message text: Caution: For restrictions and further procedure, see long text

What causes this issue?

You have activated or deactivated the <DS:DE.FDM_COLL_XBRANCH>All Items
for Branch</> function in company code &V1&. It is possible that you may
have to carry out additional activities on account of this change.

System Response

Using this message, the system informs you about how to proceed, and
possible restrictions where you are already using Collections Management
in company code .

How to fix this error?

If you are already using Collections Management and Accounts Receivable
in <ZH>separate</> systems and consequently configured for your several
system scenario, the following procedure is required to activate the
<LS>All Items for Branch Office</> function: enter the current IDoc type
(<LS>Basis Type</>) in the partner agreements of the corresponding ALE
distribution model for message type COLLECTIONDATA_SENDITEMS.
Following activation or deactivation of the <LS>All Items for Branch</>
function it is necessary to recreate the data for Collections
Management. Start program FDM_COLL_SEND_ITEMS for distribution of data
in Collections Management with the option <LS>Initial Data Transfer</>
so that the data is recreated in Collections Management in accordance
with your changes.
Once you have done this create new worklists in Collections Management.
<ZH>Activation</>: If you activate the <LS>All Items for Branch</>
function and you are already using SAP Collections Management in company
code &V1&, then note the following:
With this setting, the system creates worklist items for
<DS:GLOS.3526B818AFAB52B9E10000009B38F974>Branch Accounts</> that are
entered in the invoice items. For head offices, meaning for customer
accounts posted to in the invoice items, it only creates entries if
<ZH>no</> branch accounts are entered in the invoice items.
If there is no worklist item for a head office, you can access the
receivables for the head office by choosing <PF>Enhanced View of the
Head Office</>. These receivables are only ever displayed and you cannot
process them. The function for closing resubmissions is, however,
active.
<ZH>Deactivation</>: If you deactivate the <LS>All Items for Branch</>
function and you are already using SAP Collections Management in
companycode &V1&, then note the following:
With this setting, the system creates worklist items for the head
offices, meaning for the customer accounts posted to in the invoice
items.
It <ZH>does not</> create worklist items for branch accounts. This can
result in you no longer being able to access customer contacts and
resubmissions that you previously created for the Branch Accounts.
If you use BI content in SAP Collections Management, you have to carry
out an initial data transfer into the BI system for the corresponding
company code once you have activated or deactivated the <LS>All Items
for Branch</> function. To do this, proceed as follows:
Delete the data in the DataStore-Object (DSO) 0CLM_DS05.
Delete the corresponding data transfer process requests (DTP Requests).
Delete the data in the <DS:GLOS.8A22342201FED311840A0004ACA6E0D1>
Persistent Staging Area (PSA)</> for DataSources 0CLM_INVOICE and
0CLM_P2P_INVOICE.
In the <DS:GLOS.361878676BCA5D02E10000009B38F983>InfoPackage</>, delete
the initial data requests for DataSources 0CLM_INVOICE and
0CLM_P2P_INVOICE.
Check the data selection of DataSources 0CLM_INVOICE and
0CLM_P2P_INVOICE and start the initial data transfer for the
corresponding company code again.
Refresh DataStore object 0CLM_DS05 via DTP and then activate the data if
necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST019 - Caution: For restrictions and further procedure, see long text ?

  The SAP error message FDM_AR_CUST019 typically relates to issues in the Accounts Receivable (AR) module, particularly in the context of customer-related transactions. This error message often indicates that there are restrictions or conditions that need to be addressed before proceeding with a specific action, such as posting a document or processing a transaction.
  Cause:
  The error can be triggered by several factors, including but not limited to:
  
  Customer Master Data Issues: There may be restrictions on the customer account, such as credit limits, payment terms, or status (e.g., blocked for posting).
  Document Type Restrictions: The document type being used may not be allowed for the specific transaction or customer.
  Configuration Settings: Certain settings in the configuration of the Accounts Receivable module may impose restrictions based on business rules.
  Open Items: There may be open items or outstanding balances that need to be resolved before further transactions can be processed.
  
  Solution:
  To resolve the FDM_AR_CUST019 error, consider the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record and verify if there are any restrictions or blocks on the account.
  Ensure that the credit limit is not exceeded and that the customer is not blocked for posting.
  
  
  
  Review Document Type:
  
  Ensure that the document type you are trying to use is appropriate for the transaction and is allowed for the specific customer.
  
  
  
  Analyze Configuration Settings:
  
  Review the configuration settings in the Accounts Receivable module to ensure that they align with your business processes and do not impose unnecessary restrictions.
  
  
  
  Clear Open Items:
  
  If there are outstanding invoices or open items, consider clearing them or addressing any discrepancies.
  
  
  
  Consult Long Text:
  
  The error message suggests checking the long text for further details. You can do this by navigating to the error message in the SAP system and reading the long text for specific instructions or additional context.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management) or FD03 (Display Customer) to access customer data.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address known issues.
  Documentation: Review SAP documentation for Accounts Receivable to understand the configuration and restrictions that may apply to your specific setup.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.