How To Fix FDM_AR_CUST018 - Entry in alternative payer field reset

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 018

• Message text: Entry in alternative payer field reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST018 - Entry in alternative payer field reset ?

  The SAP error message FDM_AR_CUST018 ("Entry in alternative payer field reset") typically occurs in the context of accounts receivable and billing processes. This error indicates that there is an issue with the alternative payer field in the customer master data or during the processing of a transaction.
  Cause:
  
  Missing or Incorrect Alternative Payer: The alternative payer field may be empty or incorrectly filled in the customer master data.
  Data Inconsistency: There may be inconsistencies in the data between the customer master and the transaction being processed.
  Configuration Issues: The system configuration may not allow for the use of alternative payers in certain scenarios.
  Transaction Type Restrictions: Certain transaction types may not support alternative payers, leading to this error when attempting to use them.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data (transaction code XD02 for general data or FD02 for company code data).
  Verify that the alternative payer field is correctly filled out. If it is empty or incorrect, update it with the correct alternative payer information.
  
  
  
  Review Transaction Data:
  
  Ensure that the transaction you are processing (e.g., invoice, credit memo) is correctly referencing the customer and alternative payer.
  Check if the alternative payer is valid and active in the system.
  
  
  
  Configuration Review:
  
  Consult with your SAP configuration team to ensure that the settings for alternative payers are correctly configured in the system.
  Check if there are any restrictions on the use of alternative payers for the specific transaction type you are working with.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02, FD02, FB60, etc., for managing customer data and processing invoices.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to customer master data and process transactions.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with SAP's customer support for further assistance.