How To Fix FDM_AR265 - Dispute case &1 (&2 &3) does not have any open invoice items.

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 265

• Message text: Dispute case &1 (&2 &3) does not have any open invoice items.

What causes this issue?

A credit is transferred from an external application (such as CRM) to
FI. This credit should be assigned to invoice items in dispute case &V1&
(GUID &V2&). However, in FI the open items of dispute case &V1& have
already been cleared. The transfer of the credit to FI no longer makes
sense from the FI and FSCM point of view, as the credit to be posted
cannot be assigned to any open item of the dispute case. Subsequent
processing by programs FOAP_PROCESS_PAYMENT_ADVICES and
FOAP_PROCESS_INVOICES and the resulting update of the dispute case is no
longer necessary, and can no longer be carried out for this credit.

System Response

Processing or transfer to FI is terminated.

How to fix this error?

Use transaction UDM_DISPUTE in the connected FSCM system to check from
the FI and FSCM point of view dispute case &V1& for clearing
transactions, settlement documents already attached, and the amount
disputed.
This problem usually occurs when disputed items have already been
cleared in FI by an external application (such as CRM), and the disputed
amount is therefore zero, without a corresponding instruction being
triggered by a settlement from the external application.
What can also happen is that the settlement has been triggered again
from the external application such as CRM, and that the dispute case and
the clearing transactions carried out are correct. When this is the
case, there is no need to make a transfer again.
Decide whether the document really does still need to be transferred
<ZH>without</> any additional change in the dispute case. If this is not
actually the case, you can temporarily change the message if necessary
in Customizing. If you make a change to the message in Customizing then
in such a situation the credit is transferred to FI and posted, but
still cannot be assigned to dispute case &V1&, as there are no disputed
items available there. Further use of the credit in FI then has to be
undertaken manually, as automated processing by the two programs
mentioned above is no longer possible in these circumstances.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

You can set the display of this system message in accordance with your
requirements. In Customizing of the ECC system (FI, transaction OBA5),
choose Cross-Application Components -> Bank Directory -> Change Message
Control.
The work area and message number can be obtained from the technical
information.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR265 - Dispute case &1 (&2 &3) does not have any open invoice items. ?

  The SAP error message FDM_AR265 indicates that a dispute case does not have any open invoice items associated with it. This typically occurs in the context of Accounts Receivable and Dispute Management within SAP. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  No Open Invoices: The dispute case you are trying to access or process does not have any open invoices linked to it. This could be due to:
  
  All invoices related to the dispute case have been cleared or paid.
  The dispute case was created without any associated invoices.
  The invoices have been closed or marked as resolved in the system.
  
  
  
  Incorrect Case Reference: The dispute case reference might be incorrect or not properly linked to any invoice items.
  
  
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to discrepancies in the records.
  
  
  Solution:
  
  
  Check Open Invoices: Verify if there are any open invoices related to the dispute case. You can do this by:
  
  Navigating to the dispute case in the SAP system and checking the associated invoice items.
  Running reports to see if there are any invoices that should be linked to the dispute case.
  
  
  
  Create or Link Invoices: If there are no open invoices, you may need to:
  
  Create new invoices that should be associated with the dispute case.
  Link existing open invoices to the dispute case if they were not linked correctly.
  
  
  
  Review Dispute Case Creation: Ensure that the dispute case was created correctly and that it includes all necessary information, including the correct invoice references.
  
  
  Consult Documentation: Review SAP documentation or help resources for specific guidance on managing dispute cases and invoices.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FDM_DISPUTE: For managing dispute cases.
  FBL1N/FBL5N: For displaying vendor/customer line items.
  
  
  
  SAP Notes: Check for any SAP Notes related to dispute management and invoice processing that might address known issues or provide patches.
  
  
  User Roles and Authorizations: Ensure that you have the necessary permissions to view and manage dispute cases and invoices.
  
  
  Training and Documentation: Consider training sessions or reviewing documentation on SAP Dispute Management to better understand the processes involved.
  
  
  By following these steps, you should be able to resolve the FDM_AR265 error and manage your dispute cases effectively.