How To Fix FDM_AR267 - Dispute case &1 (&2 &3): credit amount greater than dispute amount.

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 267

• Message text: Dispute case &1 (&2 &3): credit amount greater than dispute amount.

What causes this issue?

A credit is transferred from an external application (such as CRM) to
FI. This credit should be assigned to invoice items in dispute case &V1&
(GUID &V2&). The open invoice items and consequently the dispute amount
of dispute case &V1& have been determined in FI. However, the amount of
the credit to be posted is greater than the disputed amount relating to
the dispute case.

System Response

Processing or transfer to FI is terminated.

How to fix this error?

Use transaction UDM_DISPUTE in the connected FSCM system first to check
from the FI and FSCM point of view dispute case &V1& for clearing
transactions, settlement documents already attached, and the amount
disputed. This problem usually occurs when disputed items have already
been cleared in FI by an external application (such as CRM), and the
disputed amount has therefore reduced, without a corresponding
instruction being triggered by a settlement from the external
application.
If necessary, also check from the CRM point of view how the settlement
transaction with this credit amount could be triggered even though the
amount is greater than the dispute amount in dispute case &V1& (GUID
&V2&).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

You can set the display of this system message in accordance with your
requirements. In Customizing of the ECC system (FI, transaction OBA5),
choose Cross-Application Components -> Bank Directory -> Change Message
Control.
The work area and message number can be obtained from the technical
information.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR267 - Dispute case &1 (&2 &3): credit amount greater than dispute amount. ?

  The SAP error message FDM_AR267 indicates that there is a discrepancy in a dispute case where the credit amount being applied is greater than the total amount of the dispute. This typically occurs in the context of accounts receivable and dispute management within SAP.
  Cause:
  
  
  Credit Amount Exceeds Dispute Amount: The primary cause of this error is that the credit amount you are trying to apply to the dispute case exceeds the total amount that has been disputed. This can happen if:
  
  The credit amount was incorrectly entered.
  There was a misunderstanding of the dispute amount.
  Multiple credits are being applied without proper consideration of the total dispute amount.
  
  
  
  Data Entry Errors: Manual entry errors can lead to incorrect amounts being inputted.
  
  
  System Configuration Issues: In some cases, the configuration of the dispute management module may not align with the business processes, leading to such discrepancies.
  
  
  Solution:
  
  
  Verify Amounts: Check the amounts involved in the dispute case. Ensure that the credit amount you are trying to apply does not exceed the total dispute amount. 
  
  
  Adjust Credit Amount: If the credit amount is indeed greater than the dispute amount, adjust the credit amount to be equal to or less than the dispute amount.
  
  
  Review Dispute Case: Look into the details of the dispute case to ensure that all amounts are correctly recorded and that there are no outstanding issues that need to be resolved.
  
  
  Consult Documentation: If you are unsure about the amounts or the dispute case, consult the relevant documentation or reach out to your finance or accounts receivable team for clarification.
  
  
  System Configuration: If this error persists and seems to be a systemic issue, it may be necessary to review the configuration settings in SAP related to dispute management. This may require the assistance of an SAP consultant or your IT department.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as FDM_DISPUTE for managing disputes.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users involved in entering dispute cases and credits are adequately trained to minimize data entry errors.
  
  By following these steps, you should be able to resolve the FDM_AR267 error and ensure that your dispute management processes run smoothly.