How To Fix FDM_AR266 - Dispute case &1 (&2 &3) does not have any open items being disputed.

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 266

• Message text: Dispute case &1 (&2 &3) does not have any open items being disputed.

What causes this issue?

A credit is transferred from an external application (such as CRM) to
FI. Open items in dispute case &V1& should be assigned to this credit.
However, in FI no disputed items were found in table FDM_DCOBJ with GUID
&V2&, consequently the amount being disputed in dispute case &V1& is
zero. The transfer of the credit to FI no longer makes sense from the FI
and FSCM point of view, as the credit to be posted cannot be assigned to
any open item of the dispute case. Subsequent processing by programs
FOAP_PROCESS_PAYMENT_ADVICES and FOAP_PROCESS_INVOICES and the resulting
update of the dispute case is no longer necessary, and can no longer be
carried out for this credit.

System Response

Processing or transfer to FI is terminated.

How to fix this error?

Use transaction UDM_DISPUTE in the connected FSCM system to check from
the FI point of view dispute case <(>&<)>V1<(>&<)> for clearing
transactions, settlement documents already attached, and the amount
disputed.
This problem usually occurs when disputed items have already been
cleared in FI by an external application (such as CRM), and the disputed
amount is therefore zero, without a corresponding instruction being
triggered by a settlement from the external application.
What can also happen is that the settlement has been triggered again
from the external application such as CRM, and that the dispute case and
the clearing transactions carried out are correct. When this is the
case, there is no need to make a transfer again.
Decide whether the document really does still need to be transferred
<ZH>without</> any additional change in the dispute case. If this is not
actually the case, you can temporarily change the message if necessary
in Customizing. If you make a change to the message in Customizing then
in such a situation the credit is transferred to FI and posted, but
still cannot be assigned to dispute case &V1&, as there are no disputed
items available there. Further use of the credit in FI then has to be
undertaken manually, as automated use by the two programs mentioned
above is no longer possible in these circumstances.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

You can set the display of this system message in accordance with your
requirements. In Customizing of the ECC system (FI, transaction OBA5),
choose Cross-Application Components -> Bank Directory -> Change Message
Control.
The work area and message number can be obtained from the technical
information.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR266 - Dispute case &1 (&2 &3) does not have any open items being disputed. ?

  The SAP error message FDM_AR266 indicates that a dispute case does not have any open items that are currently being disputed. This error typically arises in the context of the SAP Dispute Management module, which is used to manage and resolve disputes related to accounts receivable.
  Cause:
  
  
  No Open Items: The most common cause of this error is that the dispute case you are trying to access does not have any associated open items. This could happen if:
  
  The items have already been resolved or cleared.
  The dispute case was created incorrectly or without linking to any open items.
  The open items have been posted or cleared after the dispute case was created.
  
  
  
  Incorrect Case Reference: The dispute case reference you are using may not correspond to any existing open items.
  
  
  Data Synchronization Issues: There may be a delay or issue in the synchronization of data between different modules or systems, leading to discrepancies.
  
  
  Solution:
  
  
  Check Open Items: Verify that there are indeed open items associated with the dispute case. You can do this by:
  
  Navigating to the dispute case in the SAP system and checking the linked items.
  Using transaction codes like FBL5N (Customer Line Item Display) to see if there are any open items for the customer.
  
  
  
  Review Dispute Case Creation: Ensure that the dispute case was created correctly and that it is linked to the appropriate open items. If necessary, recreate the dispute case with the correct references.
  
  
  Update or Reprocess: If the open items were recently cleared or resolved, you may need to update the dispute case or reprocess it to reflect the current status.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing dispute cases and resolving related errors.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FDM_DISPUTE: To manage dispute cases.
  FBL5N: To view customer line items.
  
  
  
  SAP Notes: Check for any SAP Notes related to dispute management that may address known issues or provide patches.
  
  
  User Roles and Authorizations: Ensure that you have the necessary permissions to view and manage dispute cases and associated open items.
  
  
  By following these steps, you should be able to diagnose and resolve the FDM_AR266 error in SAP.