How To Fix FDM_AR123 - No calculation, since no customer-disputed objects exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 123

• Message text: No calculation, since no customer-disputed objects exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR123 - No calculation, since no customer-disputed objects exist ?

  The SAP error message FDM_AR123 ("No calculation, since no customer-disputed objects exist") typically occurs in the context of the Financial Data Management (FDM) module, particularly when dealing with accounts receivable and customer disputes. This error indicates that the system is unable to perform a calculation because there are no objects (like invoices or payments) that are currently disputed by the customer.
  Cause:
  
  
  No Disputed Objects: The primary cause of this error is that there are no customer-disputed items in the system for the calculation to process. This could mean that:
  
  There are no invoices marked as disputed.
  The dispute resolution process has not been initiated for any items.
  
  
  
  Incorrect Configuration: There may be issues with the configuration of the dispute management settings in SAP, leading to the system not recognizing any disputed items.
  
  
  Data Entry Issues: It’s possible that the data entry for disputes was not done correctly, or the disputes were not properly recorded in the system.
  
  
  Solution:
  
  
  Check for Disputed Items: Verify if there are any customer-disputed objects in the system. You can do this by:
  
  Navigating to the dispute management section in SAP.
  Checking the status of invoices and ensuring that they are marked as disputed.
  
  
  
  Create Disputed Objects: If there are no disputed items, you may need to create or mark invoices as disputed. This can typically be done through:
  
  The dispute management transaction codes (like FDM_DISPUTE).
  Ensuring that the necessary documentation and reasons for the dispute are recorded.
  
  
  
  Review Configuration: If you believe there should be disputed items present, review the configuration settings for dispute management in SAP. Ensure that:
  
  The dispute management module is properly set up.
  The necessary parameters for dispute handling are correctly configured.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on how to manage disputes and ensure that the system is set up correctly.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FDM_DISPUTE: For managing disputes.
  FBL5N: For displaying customer line items.
  
  
  
  SAP Notes: Check for any SAP Notes related to FDM and dispute management that might provide additional insights or patches.
  
  
  Training and Documentation: Ensure that users involved in dispute management are trained on the processes and understand how to properly enter and manage disputes in the system.
  
  
  By following these steps, you should be able to resolve the FDM_AR123 error and ensure that your dispute management processes are functioning correctly.