How To Fix FDM_AR122 - Customer-disputed amount for &3 &4 determined

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 122

• Message text: Customer-disputed amount for &3 &4 determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR122 - Customer-disputed amount for &3 &4 determined ?

  The SAP error message FDM_AR122 indicates that there is a customer-disputed amount for a specific invoice or transaction. This error typically arises in the context of Accounts Receivable (AR) when a customer raises a dispute regarding the amount they owe, which can affect the payment processing and reconciliation.
  Cause:
  
  Disputed Amount: The customer has raised a dispute regarding the amount due on an invoice. This could be due to various reasons such as incorrect billing, pricing discrepancies, or service issues.
  Configuration Issues: There may be issues with the configuration of the dispute management module in SAP.
  Incomplete Data: Missing or incorrect data related to the customer or the invoice can also trigger this error.
  
  Solution:
  
  Review Dispute Details: Check the details of the dispute raised by the customer. This can usually be done through the dispute management module in SAP. Understand the reason for the dispute and gather any necessary documentation.
  Communicate with the Customer: Reach out to the customer to clarify the dispute. This may involve discussing the invoice details, providing additional information, or negotiating a resolution.
  Adjust Invoice: If the dispute is valid, you may need to adjust the invoice accordingly. This could involve issuing a credit memo or correcting the invoice amount.
  Update SAP Records: Once the dispute is resolved, ensure that the SAP records are updated to reflect the agreed-upon amount. This may involve updating the customer account or the specific invoice.
  Configuration Check: If the issue persists, check the configuration settings in the dispute management module to ensure everything is set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing disputes, such as FBL5N (Customer Line Item Display) or FDM_DISPUTE (Dispute Management).
  Documentation: Refer to SAP documentation or user manuals for detailed steps on handling disputes and configuring the dispute management module.
  Training: Consider training sessions for staff involved in accounts receivable and dispute management to ensure they are equipped to handle such issues effectively.
  
  By following these steps, you should be able to address the FDM_AR122 error and manage customer disputes effectively within SAP.