How To Fix FDM_AR124 - Disputed amount must be a receivable in total

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 124

• Message text: Disputed amount must be a receivable in total

What causes this issue?

The total of the disputed items must be positive. This means that, in
total, there must be a receivable due from the customer.

System Response

The system cannot save the dispute case.

How to fix this error?

Use the corresponding functions ("Remove Disputed Items" or "Add to
Customer-Disputed Items"), remove or move suitable credit items until
the disputed amount is positive.
If you add items from dispute case processing, select the items to be
added such that the total of the receivables exceeds the total of the
credit items.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR124 - Disputed amount must be a receivable in total ?

  The SAP error message FDM_AR124, which states "Disputed amount must be a receivable in total," typically occurs in the context of accounts receivable and dispute management within the SAP system. This error indicates that the disputed amount you are trying to enter does not match the total receivable amount for the corresponding invoice or transaction.
  Cause:
  
  Mismatch in Amounts: The disputed amount entered does not correspond to the total amount of the receivable. This could happen if the disputed amount exceeds the total receivable or if it is less than what is expected.
  Incorrect Invoice Reference: The invoice or transaction being referenced may not be correct, leading to discrepancies in the amounts.
  Partial Payments: If there have been partial payments made against the invoice, the remaining balance may not match the disputed amount.
  Data Entry Errors: Simple typographical errors during data entry can lead to incorrect amounts being recorded.
  
  Solution:
  
  Verify Amounts: Check the total receivable amount for the invoice in question. Ensure that the disputed amount you are entering matches the expected amount.
  Review Invoice Details: Confirm that you are referencing the correct invoice and that all relevant details are accurate.
  Check for Partial Payments: If there have been any partial payments made, ensure that the disputed amount reflects the remaining balance accurately.
  Adjust Disputed Amount: If the disputed amount is incorrect, adjust it to match the total receivable amount.
  Consult Documentation: Review any relevant documentation or guidelines provided by your organization regarding dispute management in SAP.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing accounts receivable and disputes, such as FBL5N (Customer Line Item Display) or F-28 (Post Incoming Payments).
  User Roles and Permissions: Ensure that you have the necessary permissions to make changes to disputed amounts and that your user role is appropriate for the actions you are trying to perform.
  Training and Support: If the issue persists, consider reaching out to your SAP support team or consulting with a colleague who has experience in accounts receivable and dispute management.
  
  By following these steps, you should be able to resolve the FDM_AR124 error and proceed with your accounts receivable processes in SAP.