How To Fix FDM_AR125 - Creation of dispute case not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 125

• Message text: Creation of dispute case not possible

What causes this issue?

You want to create a dispute case that contains customer-disputed
objects or no objects. However, this function is not activated for case
type &V2& in company code &V1&.

System Response

The system cannot create the dispute case.

How to fix this error?

Activate this function in Customizing in the
<DS:SIMG.FDM_V_TFDM_CUSTDISP>Process Settings for Customer-Disputed
Objects in Dispute Cases IMG</> activity.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR125 - Creation of dispute case not possible ?

  The SAP error message FDM_AR125, which states "Creation of dispute case not possible," typically occurs in the context of the SAP Dispute Management module. This error can arise due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Missing Configuration: The dispute case may not be configured correctly in the system. This could include missing settings in the dispute management configuration or the financial document.
  
  
  Inadequate Authorizations: The user attempting to create the dispute case may not have the necessary authorizations or roles assigned in SAP.
  
  
  Invalid Document Status: The document related to the dispute case may be in a status that does not allow for dispute creation (e.g., already cleared or settled).
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the customer, invoice, or payment that prevent the creation of a dispute case.
  
  
  System Errors: There could be temporary system issues or bugs that are causing the error.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for Dispute Management in SAP. Ensure that all necessary settings are in place and that the dispute case type is correctly defined.
  
  
  Verify Authorizations: Ensure that the user has the appropriate roles and authorizations to create dispute cases. This can be checked in the user profile or by consulting with the security team.
  
  
  Review Document Status: Check the status of the document related to the dispute. If it is not in a valid state for dispute creation, you may need to change its status or address any issues with the document.
  
  
  Data Validation: Validate the data associated with the customer and the financial documents. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  
  System Restart: If the issue seems to be a temporary system error, consider restarting the relevant SAP services or consulting with your IT support team.
  
  
  SAP Notes: Check for any relevant SAP Notes or patches that may address known issues related to dispute case creation.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_DISPUTE for managing disputes and FBL1N/FBL5N for reviewing customer/vendor line items.
  Documentation: Refer to SAP Help documentation for Dispute Management for detailed guidance on configuration and usage.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant logs.
  
  By following these steps, you should be able to identify the cause of the FDM_AR125 error and implement a suitable solution.