How To Fix FDM_AR120 - Customer-disputed amount was not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 120

• Message text: Customer-disputed amount was not changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR120 - Customer-disputed amount was not changed ?

  The SAP error message FDM_AR120, which states "Customer-disputed amount was not changed," typically occurs in the context of accounts receivable and dispute management. This error indicates that there is an issue with the amount that has been disputed by a customer, and the system is not allowing changes to be made to that disputed amount.
  Causes:
  
  Dispute Status: The dispute may be in a status that does not allow changes. For example, if the dispute is already resolved or closed, the system may prevent modifications.
  Authorization Issues: The user may not have the necessary permissions to change the disputed amount.
  Data Integrity: There may be data integrity issues, such as inconsistencies in the dispute records or related transactions.
  Configuration Settings: The system configuration may restrict changes to disputed amounts based on business rules or settings in the dispute management module.
  
  Solutions:
  
  Check Dispute Status: Verify the status of the dispute. If it is closed or resolved, you may need to reopen it or create a new dispute to make changes.
  Review User Permissions: Ensure that the user attempting to make the change has the appropriate authorizations. If not, contact your SAP security administrator to adjust permissions.
  Data Validation: Check for any inconsistencies or errors in the dispute records. Ensure that all related documents and transactions are correctly linked and that there are no missing entries.
  Consult Configuration: Review the configuration settings in the dispute management module to ensure that they allow for changes to disputed amounts. If necessary, consult with your SAP functional consultant to adjust these settings.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to dispute management and accounts receivable for best practices and guidelines on handling disputes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with an SAP expert for further assistance.