How To Fix FDM_AR118 - Customer-disputed amount changed from &1 &2 to &3 &4 (credit memo)

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 118

• Message text: Customer-disputed amount changed from &1 &2 to &3 &4 (credit memo)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR118 - Customer-disputed amount changed from &1 &2 to &3 &4 (credit memo) ?

  The SAP error message FDM_AR118 indicates that there has been a change in the customer-disputed amount for a credit memo. This typically occurs in the context of accounts receivable and financial document management, particularly when dealing with disputes related to invoices or credit memos.
  Cause:
  The error message FDM_AR118 is triggered when the amount that a customer has disputed has been modified. This could happen due to various reasons, such as:
  
  Manual Changes: Someone manually changed the disputed amount in the system.
  Data Entry Errors: Incorrect data entry during the creation or modification of the credit memo.
  System Updates: Changes made by a batch job or automated process that updates disputed amounts.
  Integration Issues: If there are integrations with other systems (like CRM or third-party applications), discrepancies might arise from data synchronization issues.
  
  Solution:
  To resolve the FDM_AR118 error, consider the following steps:
  
  Review Changes: Check the change logs or audit trails to identify who made the changes to the disputed amount and why.
  Validate Amounts: Ensure that the amounts being compared (the original disputed amount and the new amount) are correct and justified.
  Revert Changes: If the change was made in error, revert the disputed amount back to its original value.
  Communicate with Stakeholders: If the change was legitimate, communicate with the relevant stakeholders (e.g., sales, finance) to ensure everyone is aware of the updated disputed amount.
  System Configuration: Review the configuration settings in SAP related to dispute management to ensure they are set up correctly and that there are no conflicting rules or processes.
  Training: Provide training to users on how to handle disputed amounts properly to prevent future occurrences of this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) or FB03 (Display Document) to investigate the credit memo and related transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on dispute management and accounts receivable processes to understand best practices and system functionalities.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to address the FDM_AR118 error effectively.