How To Fix FDM_AR119 - Customer-disputed credit memo amount of &3 &4 determined

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 119

• Message text: Customer-disputed credit memo amount of &3 &4 determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR119 - Customer-disputed credit memo amount of &3 &4 determined ?

  The SAP error message FDM_AR119 indicates that there is a discrepancy between the credit memo amount and the amount that the customer disputes. This error typically arises in the context of accounts receivable and financial document management, particularly when dealing with credit memos that are related to customer disputes.
  Cause:
  
  Discrepancy in Amounts: The most common cause of this error is that the amount on the credit memo does not match the amount that the customer has disputed. This could be due to various reasons such as billing errors, pricing discrepancies, or misunderstandings regarding the services or products provided.
  Incorrect Data Entry: There may have been an error in entering the credit memo amount or the disputed amount.
  System Configuration Issues: Sometimes, the configuration settings in SAP related to credit memos and dispute management may not be set up correctly.
  
  Solution:
  
  Review the Credit Memo: Check the details of the credit memo in question. Ensure that the amount is correct and corresponds to the services or products that were provided.
  Communicate with the Customer: Reach out to the customer to clarify the disputed amount. Understanding their perspective can help resolve the discrepancy.
  Adjust the Credit Memo: If the credit memo amount is incorrect, you may need to adjust it to match the amount that the customer is disputing. This can involve creating a new credit memo or modifying the existing one.
  Check Configuration Settings: If the issue persists, review the configuration settings in SAP related to credit memos and dispute management. Ensure that they are set up correctly to handle such scenarios.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB75 (Create Credit Memo) and FBL5N (Customer Line Item Display) to manage credit memos and customer accounts.
  SAP Notes: Check for any SAP Notes related to FDM_AR119 for additional insights or patches that may address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create or modify credit memos and handle disputes.
  
  By following these steps, you should be able to identify the cause of the FDM_AR119 error and implement a solution to resolve it.