How To Fix FDM_AR121 - Customer-disputed amount was changed from &1 &2 to &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 121

• Message text: Customer-disputed amount was changed from &1 &2 to &3 &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR121 - Customer-disputed amount was changed from &1 &2 to &3 &4 ?

  The SAP error message FDM_AR121 indicates that there has been a change in the customer-disputed amount for a specific invoice or transaction. This message typically arises in the context of accounts receivable and dispute management within SAP.
  Cause:
  The error message FDM_AR121 is triggered when there is a discrepancy between the originally recorded disputed amount and the amount that is being processed or updated. This can occur due to various reasons, such as:
  
  Manual Changes: A user may have manually changed the disputed amount in the system.
  Data Import/Upload: An automated process or data upload may have altered the disputed amount.
  Integration Issues: If there are integrations with other systems (e.g., CRM, third-party applications), discrepancies may arise from data synchronization issues.
  Business Process Changes: Changes in business processes or policies regarding dispute management may lead to adjustments in the disputed amounts.
  
  Solution:
  To resolve the FDM_AR121 error, consider the following steps:
  
  Review Changes: Check the change logs or audit trails to identify who made the changes to the disputed amount and why.
  Validate Data: Ensure that the disputed amounts are correctly entered and reflect the actual dispute with the customer.
  Reconcile Disputes: If the disputed amount has been changed incorrectly, reconcile it with the customer’s records and adjust the amount back to the correct value.
  Consult Documentation: Review any relevant documentation or guidelines regarding dispute management in your organization to ensure compliance with processes.
  User Training: If manual changes are frequent, consider providing additional training to users on how to handle disputed amounts properly.
  System Configuration: If the issue persists, check the system configuration settings related to dispute management to ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing disputes, such as FBL5N (Customer Line Item Display) or FDM_DISPUTE (Dispute Management).
  SAP Notes: Check SAP Notes for any known issues or patches related to the FDM_AR121 error.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it effectively.