How To Fix FDM_AR016 - Dispute case &1 will be written off automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 016

• Message text: Dispute case &1 will be written off automatically

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR016 - Dispute case &1 will be written off automatically ?

  The SAP error message FDM_AR016 indicates that a dispute case (identified by the case number &1) will be written off automatically. This message typically arises in the context of Accounts Receivable and Dispute Management within SAP. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Dispute Case Status: The dispute case may have reached a status where it is eligible for automatic write-off. This can happen if the case has been open for a certain period without resolution or if the amount in dispute is deemed uncollectible.
  Configuration Settings: The automatic write-off process may be configured in the system based on certain criteria, such as the age of the dispute or the amount involved.
  Business Rules: Your organization may have specific business rules that dictate when a dispute case should be written off, which could be triggered by certain conditions being met.
  
  Solution:
  
  Review Dispute Case: Check the details of the dispute case to understand why it is being written off. Look for any notes or comments that may provide context.
  Adjust Configuration: If the automatic write-off is not desired, review the configuration settings in the SAP system related to dispute management and write-off criteria. Adjust these settings as necessary.
  Manual Intervention: If the case should not be written off, you may need to intervene manually. This could involve resolving the dispute, updating the case status, or reversing the write-off if it has already occurred.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling dispute cases and write-offs to ensure compliance with business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_DISPUTE for managing dispute cases and FBL5N for viewing customer line items.
  SAP Notes: Check for any SAP Notes related to FDM_AR016 for additional insights or patches that may address specific issues.
  User Roles: Ensure that users handling dispute cases have the appropriate roles and authorizations to manage write-offs and dispute resolutions.
  Training: Consider training sessions for users involved in dispute management to ensure they understand the processes and implications of write-offs.
  
  If the issue persists or if you need further assistance, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Accounts Receivable and Dispute Management.