How To Fix FDM_AR007 - You cannot reset clearing for items in a dispute case

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 007

• Message text: You cannot reset clearing for items in a dispute case

What causes this issue?

The clearing that is to be reset has updated data in one or more
dispute cases. This led to new residual items, which have also already
been cleared.

System Response

The system only allows you to reset clearing if each residual item is
still open in the situation described above. Otherwise other
information in the dispute case would be updated and this information
would have no reference to the original dispute case after clearing is
reset.

How can this happen?

An invoice is included in a dispute case. The invoice is cleared by the
payment of a partial amount (with creation of residual items for the
unpaid part), the rest is paid and cleared later.
If you reset the first clearing, the connection between the second
payment and the original invoice is lost (together with the first
payment it could be assigned to another invoice). However, since the
second payment has already been updated in the dispute case, the second
clearing must be reset first, so that you can also reset the data in
the dispute case.

How to fix this error?

First reset the clearing transactions of the residual item that arose
from this clearing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR007 - You cannot reset clearing for items in a dispute case ?

  The SAP error message FDM_AR007, which states "You cannot reset clearing for items in a dispute case," typically occurs in the context of Accounts Receivable when attempting to reset clearing for items that are part of a dispute case. This error is designed to prevent the modification of financial transactions that are currently under dispute, ensuring that the integrity of the dispute process is maintained.
  Cause:
  
  Dispute Case Status: The items you are trying to reset clearing for are linked to an active dispute case. SAP restricts changes to these items to avoid inconsistencies in the dispute resolution process.
  Clearing Status: The items may have already been cleared, and the system does not allow resetting clearing for items that are part of a dispute.
  Configuration Settings: There may be specific configuration settings in your SAP system that enforce this restriction.
  
  Solution:
  
  Review Dispute Case: Check the status of the dispute case associated with the items. If the dispute has been resolved, you may need to close or update the dispute case before attempting to reset the clearing.
  Consult with Dispute Management: If the dispute is still active, consult with the team handling the dispute to determine the appropriate course of action. They may need to resolve the dispute before you can reset the clearing.
  Use Alternative Transactions: If you need to make adjustments, consider using alternative transactions that do not involve resetting clearing, or create a new transaction that reflects the necessary changes without affecting the dispute case.
  System Configuration: If you believe the restriction is not warranted, consult with your SAP administrator or support team to review the configuration settings related to dispute management and clearing processes.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on dispute management and clearing processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) and FDM_DISPUTE (Dispute Management) to manage disputes effectively.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to perform actions related to disputes and clearing in your SAP environment.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.