How To Fix FDM_AR008 - Dispute case cannot be created without receivable

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 008

• Message text: Dispute case cannot be created without receivable

What causes this issue?

A dispute case must always contain at least one receivable. For example,
you cannot include only credit memos or partial payments in a
receivables-related dispute case.
Special G/L transactions are only included in a dispute case if you have
activated the process intergration for the special G/L transaction
indicator in Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR008 - Dispute case cannot be created without receivable ?

  The SAP error message FDM_AR008, which states "Dispute case cannot be created without receivable," typically occurs in the context of the SAP Dispute Management module. This error indicates that a dispute case cannot be initiated because there is no associated receivable item in the system.
  Cause:
  
  Missing Receivable: The primary cause of this error is that there are no open receivables linked to the customer account for which you are trying to create a dispute case.
  Incorrect Customer Selection: The customer selected may not have any outstanding invoices or receivables.
  Data Entry Errors: There may be errors in the data entry process, such as selecting the wrong customer or not entering the necessary details correctly.
  Configuration Issues: There could be configuration issues in the SAP system that prevent the proper linking of receivables to dispute cases.
  
  Solution:
  
  Check Receivables: Verify that there are open receivables for the customer in question. You can do this by checking the customer account in the Accounts Receivable module.
  Create Receivable: If there are no receivables, you may need to create an invoice or receivable for the customer before attempting to create a dispute case.
  Correct Customer Information: Ensure that you are selecting the correct customer and that their account is properly set up in the system.
  Review Configuration: If the issue persists, review the configuration settings in the SAP system related to Dispute Management and Accounts Receivable to ensure everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on dispute case creation and receivable management.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that the user has the necessary permissions to create dispute cases and access receivable information.
  Training and Support: If you are unsure about the process, consider reaching out to your SAP support team or consulting with a colleague who has experience with the Dispute Management module.
  
  By following these steps, you should be able to resolve the FDM_AR008 error and successfully create a dispute case linked to the appropriate receivable.