How To Fix FDM_AR005 - No residual items found for which dispute cases could be created

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 005

• Message text: No residual items found for which dispute cases could be created

INCLUDE FDM_AR008 OBJECT DOKU ID NA

How to fix this error?

First create the receivables-related residual items and then the
corresponding dispute cases.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR005 - No residual items found for which dispute cases could be created ?

  The SAP error message FDM_AR005 ("No residual items found for which dispute cases could be created") typically occurs in the context of the SAP Dispute Management module, particularly when trying to create dispute cases for accounts receivable items. This error indicates that the system could not find any residual items that meet the criteria for dispute case creation.
  Causes:
  
  No Residual Items: There are no open or residual items in the accounts receivable that can be disputed. This could be due to all items being cleared or settled.
  Incorrect Selection Criteria: The selection criteria used to identify items for dispute creation may be too restrictive or incorrect, leading to no items being found.
  Item Status: The items in question may not be in a status that allows for dispute creation (e.g., they may be fully paid, cleared, or otherwise resolved).
  Configuration Issues: There may be configuration settings in the Dispute Management module that are not set up correctly, preventing the identification of residual items.
  Data Issues: There could be data integrity issues, such as missing or incorrect data in the relevant tables.
  
  Solutions:
  
  Check Open Items: Verify that there are indeed open or residual items in the accounts receivable that can be disputed. You can do this by checking the customer account balance.
  Review Selection Criteria: Ensure that the selection criteria used for creating dispute cases are appropriate. Adjust the criteria to broaden the search if necessary.
  Check Item Status: Review the status of the items you are trying to dispute. Ensure they are eligible for dispute creation.
  Configuration Review: Consult with your SAP configuration team to ensure that the Dispute Management settings are correctly configured to allow for the creation of dispute cases.
  Data Validation: Perform a data validation check to ensure that all necessary data is present and correct in the relevant tables. This may involve checking for missing entries or inconsistencies.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on dispute case creation and the conditions required for items to be eligible.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_DISPUTE for managing disputes and FBL5N for displaying customer line items.
  User Roles and Authorizations: Ensure that the user attempting to create the dispute case has the necessary authorizations to access the relevant data and perform the action.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.