How To Fix ESSC_GENERIC311 - Error in generating survey URL

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 311

• Message text: Error in generating survey URL

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC311 - Error in generating survey URL ?

  The SAP error message ESSC_GENERIC311, which indicates "Error in generating survey URL," typically occurs in the context of Employee Self-Service (ESS) or similar applications where surveys or feedback forms are generated for users. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the survey management module or related components can lead to this error.
  Missing Data: Required data for generating the survey URL may be missing or incomplete, such as survey ID or user information.
  Authorization Problems: The user may not have the necessary permissions to access or generate the survey.
  System Errors: Temporary system issues or bugs in the application can also cause this error.
  Network Issues: Connectivity problems between the SAP system and the survey service can prevent URL generation.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the survey management module. Ensure that all necessary parameters are correctly set up.
  Validate Data: Ensure that all required data for the survey is present and correctly formatted. Check for any missing or incorrect entries.
  Review Authorizations: Verify that the user has the appropriate authorizations to access and generate surveys. Adjust roles and permissions as necessary.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Restart Services: If the issue is due to a temporary system error, restarting the relevant services or the entire application may resolve the problem.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the Employee Self-Service module and survey management to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the ESSC_GENERIC311 error in generating the survey URL.