How To Fix ESSC_GENERIC310 - Error in XML parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 310

• Message text: Error in XML parameters

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check XML parameters for <LS>Set Option</> in Customizing for
<LS>Customer Relationship Management</> under <LS>Transactions</> ->
<LS>Settings for Service Requests</> -> <LS>Customer Surveys</> ->
<LS>Define URL Parameters for Customer Surveys</>.
For more information see: <DS:SIMG.CRM_URLPA_001>Define URL Parameters
for Customer Surveys</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC310 - Error in XML parameters ?

  The SAP error message ESSC_GENERIC310, which indicates "Error in XML parameters," typically arises in the context of SAP's Employee Self-Service (ESS) or similar applications that utilize XML for data exchange. This error can occur due to various reasons related to the XML data being processed.
  Causes:
  
  Malformed XML: The XML structure may not conform to the expected schema, which can include issues like missing tags, incorrect nesting, or invalid characters.
  Data Type Mismatch: The data types of the values in the XML may not match the expected types defined in the schema (e.g., a string where a number is expected).
  Missing Required Fields: Certain required fields may be missing from the XML payload, leading to validation errors.
  Encoding Issues: There may be issues with character encoding, especially if special characters are involved.
  Configuration Issues: Incorrect configuration settings in the SAP system or middleware that processes the XML can lead to this error.
  
  Solutions:
  
  Validate XML Structure: Use an XML validator tool to check the structure of the XML against the expected schema. Ensure that all required fields are present and correctly formatted.
  Check Data Types: Review the data types of the values being sent in the XML. Ensure that they match the expected types in the SAP system.
  Review Logs: Check the application logs or error logs in SAP for more detailed error messages that can provide insights into what specifically is causing the issue.
  Encoding Verification: Ensure that the XML is properly encoded, especially if it contains special characters. UTF-8 is commonly used for XML encoding.
  Configuration Review: Verify the configuration settings in the SAP system and any middleware that processes the XML. Ensure that they are set up correctly to handle the incoming XML data.
  Testing: If possible, test with a simplified version of the XML to isolate the issue. Gradually add complexity to identify the specific part of the XML that is causing the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ESSC_GENERIC310 error. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the documentation for the specific SAP module or application you are working with to understand the expected XML structure and requirements.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.