How To Fix ESSC_GENERIC310 - Error in XML parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 310

• Message text: Error in XML parameters

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check XML parameters for <LS>Set Option</> in Customizing for
<LS>Customer Relationship Management</> under <LS>Transactions</> ->
<LS>Settings for Service Requests</> -> <LS>Customer Surveys</> ->
<LS>Define URL Parameters for Customer Surveys</>.
For more information see: <DS:SIMG.CRM_URLPA_001>Define URL Parameters
for Customer Surveys</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC310 - Error in XML parameters ?

  The SAP error message ESSC_GENERIC310, which indicates "Error in XML parameters," typically arises in the context of SAP's Employee Self-Service (ESS) or similar applications that utilize XML for data exchange. This error can occur due to various reasons related to the XML data being processed.
  Causes:
  
  Malformed XML: The XML structure may not conform to the expected schema, which can include issues like missing tags, incorrect nesting, or invalid characters.
  Data Type Mismatch: The data types of the values in the XML may not match the expected types defined in the schema (e.g., a string where a number is expected).
  Missing Required Fields: Certain required fields may be missing from the XML payload, leading to validation errors.
  Encoding Issues: There may be issues with character encoding, especially if special characters are involved.
  
  Configuration Issues: Incorrect configuration settings in the SAP system or middleware that processes the XML can lead to this error.
  
  Solutions:
  
  Validate XML Structure: Use an