How To Fix ESSC_GENERIC309 - Error in XML parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 309

• Message text: Error in XML parameters

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check XML parameters for <LS>Get Option </>in Customizing for
<LS>Customer Relationship Management</> under <LS>Transactions </>->
<LS>Settings for Service Requests</> -> <LS>Customer Surveys</> ->
<LS>Define URL Parameters for Customer Surveys</>.
For more information see: <DS:SIMG.CRM_URLPA_001>Define URL Parameters
for Customer Surveys</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC309 - Error in XML parameters ?

  The SAP error message ESSC_GENERIC309, which indicates "Error in XML parameters," typically arises in the context of SAP's Employee Self-Service (ESS) or similar applications that utilize XML for data exchange. This error can occur due to various reasons related to the XML data being processed.
  Causes:
  
  Malformed XML: The XML structure may not conform to the expected schema, leading to parsing errors.
  Missing Required Fields: Certain mandatory fields in the XML may be missing, causing the processing to fail.
  Data Type Mismatch: The data types of the values in the XML may not match the expected types (e.g., a string where a number is expected).
  Encoding Issues: Special characters or incorrect encoding in the XML can lead to errors during processing.
  Configuration Issues: Incorrect configuration settings in the SAP system or the application that processes the XML can lead to this error.
  
  Solutions:
  
  Validate XML Structure: Use an XML validator to check the structure of the XML against the expected schema. Ensure that all required fields are present and correctly formatted.
  Check Data Types: Review the data types of the values in the XML to ensure they match the expected types defined in the schema.
  Review Encoding: Ensure that the XML is properly encoded (e.g., UTF-8) and that special characters are correctly represented.
  Debugging: If you have access to the backend, enable debugging or logging to capture more detailed error messages that can help identify the specific issue.
  Consult Documentation: Refer to SAP documentation or the specific application documentation for guidance on the expected XML format and required fields.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ESSC_GENERIC309 error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing Environment: If possible, replicate the issue in a testing environment to isolate the problem without affecting production data.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ESSC_GENERIC309 error in your SAP environment.