How To Fix ESSC_GENERIC309 - Error in XML parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 309

• Message text: Error in XML parameters

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check XML parameters for <LS>Get Option </>in Customizing for
<LS>Customer Relationship Management</> under <LS>Transactions </>->
<LS>Settings for Service Requests</> -> <LS>Customer Surveys</> ->
<LS>Define URL Parameters for Customer Surveys</>.
For more information see: <DS:SIMG.CRM_URLPA_001>Define URL Parameters
for Customer Surveys</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC309 - Error in XML parameters ?

  The SAP error message ESSC_GENERIC309, which indicates "Error in XML parameters," typically arises in the context of SAP's Employee Self-Service (ESS) or similar applications that utilize XML for data exchange. This error can occur due to various reasons related to the XML data being processed.
  Causes:
  
  Malformed XML: The XML structure may not conform to the expected schema, leading to parsing errors.
  Missing Required Fields: Certain mandatory fields in the XML may be missing, causing the processing to fail.
  Data Type Mismatch: The data types of the values in the XML may not match the expected types (e.g., a string where a number is expected).
  Encoding Issues: Special characters or incorrect encoding in the XML can lead to errors during processing.
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the application that processes the XML can lead to this error.
  
  Solutions:
  
  Validate XML Structure: Use an XML validator to check the structure of the XML against